Principal Associate, Workplace Security - Global Workplace Services

Capital One•Richmond, VA

28d•Onsite

About The Position

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community-we're a well-oiled machine! That's why our team is seeking a dynamic and experienced Principal Associate of Workplace Security As a Principal Associate, Workplace Security, you'll manage the day-to-day operations of physical security for Capital One's West Creek Campus and serve as the primary safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One's Richmond area campuses. The ideal candidate should: Demonstrate strong communication and interpersonal skills across levels, driving action and decisions that are grounded, clear, and concise Build trust and confidence in project approach Be adept at multitasking without compromising quality or efficiency Consistently deliver high-value outcomes Adapt to change, embraces bold ideas, and is intellectually curious. Likes to ask questions, test assumptions, and challenge conventional thinking. Learn how to navigate the organization, anticipate and address concerns with fact-based options Be autonomous in role and take accountability for work product Be a subject matter expert, trusted to help others get up to speed in area of responsibility Appropriately discern and manage information, synthesize multiple data points, and be comfortable working in white space Demonstrates integrity in working with others Makes decisions based on the big picture (vs. based on self-interest) Follows best practices to reach desired outcomes Grounds severity of issues, recommends practical solutions, and adapts as priorities shift Thrive in a fast-paced environment as an individual contributor, and foster collaboration with others Taps into others' experiences/expertise to achieve stronger team results Checks in on others to support team morale Have a passion for safety and security and how it influences culture and the environment Manage escalated and crisis situations with calm resolve and well managed counsel

Requirements

Bachelor's degree or military experience
At least 5 years of experience in corporate security, safety and security operations, threat management, law enforcement or a combination
At least 4 years of experience in program or project management, or combination of both

Nice To Haves

Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications
7+ years of experience in safety and security operations, security consulting, law enforcement leadership experience
7+ years of experience in managing safety and security operations across multiple locations
5+ years of experience in security technology and related systems to include access control, alarms, and CCTV camera systems

Responsibilities

Oversee day-to-day safety and security operations for corporate sites within area of responsibility, to include managing third-party security providers responsible for guard services and physical security
Oversee safety and security incidents, and serve as the security point of contact providing security consulting for internal customers
Leverage and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies
Conduct regional vulnerability assessments that ensure Capital One Lines of Business and corporate facilities are compliant with corporate standards, industry requirements and regulations pertaining to safety and security
Collaborate with security and workplace service teams to align corporate site and security objectives, and support evolving business needs
Plan and oversee security for corporate events, including risk assessments, resource coordination, and on-site support to ensure safe and secure environments
Partner closely with the Manager of Workplace Security and extended Global Workplace Services team to execute against strategic operational objectives
Implement and lead life safety programming, including emergency drills, training, and preparedness initiatives, to ensure safety and regulatory compliance
Lead and contribute to multi-stakeholder projects and initiatives, with a clear focus on outcomes, aligning objectives with organizational priorities and regional needs
Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
Proactively identify and mitigate risks and issues, escalating to stakeholders as needed and proposing solutions
Maintain relationships with law enforcement, fire departments, subject matter experts and relevant industry professionals
Build and maintain strong relationships with key partners (i.e. Facilities, Security Tech, GSOC, Executive Protection, etc)
Serve as a key liaison with internal stakeholders and business partners needing real-time safety and security support
Understand customer and stakeholders needs, seek feedback, and deliver solutions that simplify and enhance the customer experience