Principal Associate, Cyber UX Designer and Product Owner

Capital One•Plano, TX

About The Position

Principal Associate, Cyber UX Designer and Product Owner Capital One is seeking a UX Designer in the product organization to help design new game-changing cybersecurity solutions based on threat, data, and design thinking to enable CSOC operations. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a UX Designer supporting the Detection and Mitigation Product Cyber Service Area, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in UX design and systems engineering to drive impactful improvements to our cyber capabilities. What you’ll do: Clearly articulate and advocate target persona, customer benefit, and value of features across teams Leverage technical knowledge and skills on how systems work and how code is built to develop new UX designs effectively support engineering teams in delivering value Utilize strong customer research and insights following best practices design patterns to represent the voice of the customer to the engineering team(s) Incorporate design thinking and analytics to inform product design Plan and conduct user interviews to understand pain points, needs, and behaviors Create design prototypes, site maps, and flow charts to aid in the development of new products Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria Lead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities Act as a technical advisor to the product manager, engineering, and other stakeholders Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies Support teams through escalation and resolution of impediments Drive performance and innovation with data-driven insights Proactively identify opportunities when key metrics on security, resilience and performance for your product(s) are not performing Maintain technical and risk credibility with your own team(s) and with partners across our technology organization About you: You believe that a core component of security’s role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners. You thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities. You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscape You actively solve for cyber technical challenges in collaboration with engineering. You are naturally curious and stay on top of emerging trends and threats. You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineers You seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goals You are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity. You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metrics You have strong consulting and analytical skills and a risk management mindset You have the ability to foster collaborative, open working relationships with technology partners and other stakeholders You demonstrate balanced judgment in decisions and incorporate risk factors accordingly You have a strong bias for action

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of experience in UX and UI design building new applications
At least 3 years of experience conducting user interviews
At least 2 years of experience working in cybersecurity or information technology
At least 1 year of experience in digital product management

Nice To Haves

Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science
2+ years of experience translating business strategy and analysis into products
2+ years of experience in technical writing
2+ years of hands-on JIRA experience
2+ years of UX and UI design experience with FIGMA
1+ years of experience in scaled agile product management
Experience in a regulated financial services organization or tech company
Professional certifications (SAFe PM/PO, Security+, CCSP, CISA, CRISC or AWS Cloud Practitioner)
1+ years of experience working with the SOC team to translate and prioritize requirements

Responsibilities

Clearly articulate and advocate target persona, customer benefit, and value of features across teams
Leverage technical knowledge and skills on how systems work and how code is built to develop new UX designs effectively support engineering teams in delivering value
Utilize strong customer research and insights following best practices design patterns to represent the voice of the customer to the engineering team(s)
Incorporate design thinking and analytics to inform product design
Plan and conduct user interviews to understand pain points, needs, and behaviors
Create design prototypes, site maps, and flow charts to aid in the development of new products
Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteria
Lead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teams
Prioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activities
Act as a technical advisor to the product manager, engineering, and other stakeholders
Collaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremonies
Support teams through escalation and resolution of impediments
Drive performance and innovation with data-driven insights
Proactively identify opportunities when key metrics on security, resilience and performance for your product(s) are not performing
Maintain technical and risk credibility with your own team(s) and with partners across our technology organization