Principal UX Designer

Rightworks LLC•Nashua, NH

2d•$150,000 - $185,000•Hybrid

About The Position

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs, and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview We are looking for a Principal UX Designer to focus on defining the long-term, portfolio-level UX Vision while managing key stakeholders across Product, Engineering, Platform, and Leadership teams. This role emphasizes high-level strategic direction and stakeholder alignment over day-to-day individual contributor tasks, focusing on identifying broader opportunities, ensuring design decisions support overarching product and business strategies, and fostering cross-functional collaboration. You will act as a primary advocate for UX in executive settings, conduct deep research to uncover unmet needs, facilitate workshops, and oversee strategic elements like the design system without delving into tactical execution. This position prioritizes vision-setting, stakeholder management, and portfolio-level patterns to drive cohesive, future-facing user experiences. This is a hybrid position, with 3 days per week in our Nashua, NH headquarters.

Requirements

10+ Years of Experience
Bachelors required, Masters Preferred.
Proven track record as a UX leader within SaaS development organizations, with a focus on strategic vision over individual contributor work.
Exceptional strategic thinking and stakeholder management skills, capable of aligning UX with product, engineering, and business goals through cross-functional collaboration.
Strong communication and advocacy abilities, comfortable presenting to leadership, and facilitating high-level discussions.
Experience defining UX metrics and OKRs tied to business outcomes.
Familiarity with design systems (e.g., Figma) and portfolio-level patterns, with the ability to oversee harmonization without tactical execution.

Responsibilities

Design and champion the overarching UX strategy and portfolio-level design patterns, ensuring alignment with Rightworks’ product vision, business goals, and customer insights.
Develop and maintain a long-term UX roadmap, focusing on high-level component strategies (e.g., navigation) to ensure consistency across products.
Oversee the Figma Design System and Component Library harmonization, providing strategic guidance to contractors and collaborators while aligning with the Platform Team's UX Lead.
Identify greater problems to solve beyond current product focus, leveraging user data, flows, and pattern-level strategies to inform opinions, ideas, and discussions.
Conduct deep user research to uncover opportunities and inform strategic design decisions, moving beyond traditional usability testing to leverage real-world data.
Keep a pulse on emerging trends and user behaviors to proactively identify portfolio-level improvements.
Partner closely with Product Managers, Engineering, Platform teams (e.g., Nancy/Ramzi), and Leadership to set priorities, provide roadmap inputs, and align UX with broader business objectives.
Represent UX in high-level company meetings, such as Monthly Product Staff Meetings and companywide All-Hands, presenting strategic insights and replacing tactical updates with visionary overviews.
Facilitate cross-functional workshops to align goals, pain points, and solutions, ensuring stakeholder buy-in and cohesive outcomes.
Collaborate with Product Owners on strategic initiatives while avoiding involvement in Delivery Team meetings to maintain focus on high-level contributions.
Provide strategic feedback during Design Jams or CRIT sessions only when component-level changes impact broader vision.
Support yearly reviews by offering strategic input on team alignment and performance, without handling day-to-day team management.

Benefits

To provide best-in-class solutions, we need a best-in-class team.
We offer competitive salaries to recruit the best talent.
We provide company-paid short and long-term disability insurance, life insurance, and a generous 401K match.
We offer highly affordable medical, dental, vision coverage, and many other valuable benefits.
We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life.
We encourage giving back to our communities by providing paid volunteer time off.
We are proud to be an Equal Opportunity Employer!

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