Principal Associate, Business & Technology Process Management

Capital One • Richmond, VA

4d

About The Position

Principal Associate, Business & Technology Process Management The Enterprise Services Risk organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As a Principal Associate on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners and other PRO team members to proactively identify and develop risk mitigation solutions for Capital One. We are the first line of defense to help ensure our Company remains well-managed and strengthens its risk posture. Our team delivers strategic, value-added, and risk-based analysis to drive executive leadership decision-making. In this position, you will play a key role in supporting process-based assessments to identify and evaluate risks across various Enterprise Services functional areas, such as enterprise product management, cyber, network connectivity, development, cloud operations, data management, resiliency, and third party functions. You will learn about Capital One’s internal operations as you develop subject matter expertise while collaborating with business partners to identify, assess, measure, monitor, control, and report process-level risks . As a Principal Associate, you will support stakeholder interactions, handling logistics and creating deliverables in a fast-paced environment, all while working across multiple teams to drive successful project outcomes. In this role, you will: Support PRO in advising business partners on risk, building subject matter knowledge and critical thinking to contribute to process improvements and risk reductions for Enterprise Services lines of business Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks Support the PRO team in educating stakeholders on how to apply risk management principles in accordance with Enterprise frameworks and standards Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas Support project and program delivery, draft deliverables in fast paced environment, and work across multiple workstreams Prioritize simultaneous projects and assessments, manage task deadlines, keep project team members informed, and proactively escalate issues Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices Support internal initiatives to drive efficiency and process improvements within and across teams

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of experience in process management, risk management, project management or cross functional projects and programs
• At least 3 years of experience supporting, partnering, and interacting with internal or external business clients

Nice To Haves

• Bachelor's Degree or military experience
• At least 4 years of experience in risk management or technology risk management
• At least 5 years of experience in project, program, or portfolio management
• At least 1 year of Financial Services industry experience
• Experience with analysis of information security or technology threats and risks
• Experience in the financial services industry, including familiarity with regulatory practices; governance, risk, and compliance; information and network security, AWS cloud; machine learning and artificial intelligence; data management; third party and contingent workforce; incident response.
• Process development, documentation, or improvement experience
• Experience in controls development, controls management, and reporting activities
• Holds one or more of the following certifications: any security, technology, risk, project management, and/or audit certifications (e.g., CompTIA Security+, CompTIA Tech+, CompTIA Network+, CompTIA A+, CompTIA Project+, Systems Security Certified Practitioner (SSCP), Certified Associate in Project Management (CAPM), ISACA Certified in Risk and Information Systems Control (CRISC), ISACA IT Audit Fundamentals Certificate, technology vendor certifications (e.g., AWS, Microsoft, Google))
• Ability to communicate and consider stakeholder needs at all levels of the organization
• Ability to navigate a complex, dynamic organization and prioritize deliverables in an multi-national, expanding business environment
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
• Prioritize and execute tasks and coordinate with cross-functional teams
• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver

Responsibilities

• Support PRO in advising business partners on risk, building subject matter knowledge and critical thinking to contribute to process improvements and risk reductions for Enterprise Services lines of business
• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks
• Support the PRO team in educating stakeholders on how to apply risk management principles in accordance with Enterprise frameworks and standards
• Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas
• Support project and program delivery, draft deliverables in fast paced environment, and work across multiple workstreams
• Prioritize simultaneous projects and assessments, manage task deadlines, keep project team members informed, and proactively escalate issues
• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
• Support internal initiatives to drive efficiency and process improvements within and across teams

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website .
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees