Business Process Management Intern

Middlesex Savings Bank • Westborough, MA

17h • $34,093 - $40,609

About The Position

Overview The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. Responsibilities Work with SharePoint Administrator for document clean-up initiatives. Working with various productivity tools (Nintex workflow, UiPath RPA, SQL/PowerBI, DRUID AI) used in creating bank solutions. Actively participating in document management, solutions testing. Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs. Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service. Proactively engages with team and other internal departments to understand business responsibilities and goals. Provides suggestions to management for improving customer service and internal processes. Learns and becomes familiar with internal systems and software. Performs other related duties as assigned. Requirements Education High School Diploma is required Students entering their Junior or Senior year of college Additional Requirements Strong analytical and computer skills Ability to effectively communicate both verbally and in writing Must maintain confidentiality and professionalism at all times Previous employment experience in a bank, accounting or finance environment is preferred Strong customer service skills and experience preferred Must have cyber security awareness to protect the digital environment, the Bank, and customers Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction Visa Sponsorship will not be provided for this position Expected Pay Range The expected annual pay range for this role is $34,093 to $40,609. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Requirements

• High School Diploma is required
• Students entering their Junior or Senior year of college
• Strong analytical and computer skills
• Ability to effectively communicate both verbally and in writing
• Must maintain confidentiality and professionalism at all times
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction
• Visa Sponsorship will not be provided for this position

Nice To Haves

• Previous employment experience in a bank, accounting or finance environment is preferred
• Strong customer service skills and experience preferred

Responsibilities

• Work with SharePoint Administrator for document clean-up initiatives.
• Working with various productivity tools (Nintex workflow, UiPath RPA, SQL/PowerBI, DRUID AI) used in creating bank solutions.
• Actively participating in document management, solutions testing.
• Performs a wide variety of tasks depending on the departmental assignment.
• These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.
• Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service.
• Proactively engages with team and other internal departments to understand business responsibilities and goals.
• Provides suggestions to management for improving customer service and internal processes.
• Learns and becomes familiar with internal systems and software.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED