Principal Architect, Customer Growth

Priceline • Norwalk, CT

2d • Hybrid

About The Position

Principal Architect, Customer Growth Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place. Why this job’s a big deal: As the Principal Enterprise Architect for Customer Growth, you’ll define the architecture that powers acquisition, activation, engagement, and loyalty across every customer touchpoint. This role raises the architectural bar for Priceline’s Customer Growth portfolio—building reliable, scalable, secure, and cost-effective foundations that enable rapid innovation. You’ll connect MarTech, Product, Data, and AI/ML into a growth engine that personalizes experiences at scale. Your work will support today’s priorities while creating the runway for tomorrow’s growth. You’ll operationalize data, measurement, and experimentation—using A/B tests and feature flags to move fast and amplify what works.

Requirements

• Strategic thinker and clear communicator who can influence executives, peers, and engineers.
• 10+ years in software engineering and architecture, with significant experience in Growth/MarTech, cloud, microservices, experimentation, data pipelines, AI/ML (including generative AI), and privacy-by-design.
• Hands-on software engineering background with fluency in API design (gRPC/REST/GraphQL), DevOps/CI/CD, QA, and observability/SRE practices.
• Proficient in the Node.js ecosystem and Java/Spring ecosystem.
• Cloud-native experience—ideally GCP (GKE, BigQuery).
• Familiar with key MarTech platforms and concerns—marketing analytics, headless CMS, CDPs, SEO/SEM, and Core Web Vitals.
• Bias for clarity and simplicity—reducing complexity and enabling teams to move faster and smarter.
• Analytical problem-framer who reduces ambiguity into clear, actionable components.
• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.
• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential.

Responsibilities

• Define and evolve the Customer Growth target-state architecture aligned to Priceline’s long-term business and technology objectives, with a pragmatic, phased roadmap and interim milestones.
• Design complex, distributed systems that are reliable, scalable, secure, and cost-effective—grounded in explicit trade-offs and consistent with Priceline’s infrastructure and operations standards.
• Partner with Product and Technology leaders to design end-to-end solutions across internal and third-party systems—defining integration patterns, API/data contracts, clear ownership boundaries, and SLAs.
• Champion engineering best practices across key domains (e.g., software design, APIs, DevOps/CI/CD, QA, SRE/observability, cloud, data, AI/ML, security), partnering with domain experts to unlock innovation and operational efficiency.
• Partner with business unit leaders and Enterprise Architects to drive well-founded technology choices and ensure scalable, reusable patterns and platform-aligned designs across teams.
• Evaluate emerging technologies, patterns, and vendors to shape strategic roadmaps—leading build/buy/partner analyses, proofs of concept, and TCO/ROI assessments to de-risk decisions.
• Lead architecture governance, codifying standards and guardrails, managing technical debt, ensuring compliance, and minimizing architectural risk.
• Coach senior and staff engineers, uplevel engineering practices, and cultivate a culture of clarity, simplicity, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees