Principal Analyst I - Digital Account Origination

Western Alliance Bank•Columbus, OH

About The Position

The role is part of Digital Banking team, specifically working on Digital Account Onboarding (DAO) platform and technologies. As a Principal Analyst I you'll provide SME expertise in your respective domain as well lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and technology strategy. You will design customer journey maps and workflows for the Digital Account Origination platform, ensuring the process meets bank and regulatory requirements for onboarding customers and accounts. You'll develop options or approaches to improve business outcomes, and drive implementation of solutions to achieve desired results. You'll also be accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, determining root cause for constraints in the process. Additionally, you'll take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics. You'll also track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures. Additionally, as the Principal Analyst I, you'll engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units. You'll be accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders. In this role you'll also identify, socialize, and gather necessary approvals for the upkeep of, KRIs, KPIs, and Operational Metrics. Work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations. When needed, work with vendors and service providers to understand features, functionality, data to ensure timely delivery of the tasks Provide production support, timely resolution of incidents, and communication to business stakeholders Convert business requirements into system specifications, documenting it in tools like Confluence and Azure DevOps Lead on programs and expected to lead activities to ensure that both the business outcomes of the project are achieved as well as the outcomes are aligned to our business strategy. This position will also define the work breakdown structure for all involved teams, by setting and meeting the deadlines for that work, lead discussions to gather requirements and review artifacts, while working to resolve issues that impede progress. Develop list of critical documentation and artifacts to meet project objectives, complete of high-quality deliverables, and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders. Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools in review of Banking processes, functions, or organizational models within a specific domain or functional area utilizing critical thinking skills and strong communication skills to develop clear and concise narratives or communications. Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.

Requirements

8+ years of related experience
Bachelor's degree in related field required
Experience working as an IT/Systems analyst for enterprise platforms and initiatives, and within the financial services industry
Experience working with cross functional business and IT stakeholders
Technical experience in data, integrations (API, Batch), SaaS and Cloud native platforms
Experience in SDLC, ITSM, and Agile methodology is highly desirable
Advanced knowledge of general Financial Services or Banking is preferred
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
Experience working as a SME across one or two domains or functional areas
Advanced speaking and writing communication skills
Previous Leadership experience is preferred

Nice To Haves

Industry certifications such as PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional Certified Product Owner is preferred
Preferred experience in working on digital transformation programs, Core (such as FIS IBS, Fiserv, Flexcube) and Digital Account Origination platforms (such as Temenos Journey Manager, Mantl, Jack Henry)

Responsibilities

Provide SME expertise in your respective domain
Lead activities to review current processes and metrics that support operational effectiveness
Identify constraints or opportunities that inhibit or accelerate the business and technology strategy
Design customer journey maps and workflows for the Digital Account Origination platform, ensuring the process meets bank and regulatory requirements for onboarding customers and accounts
Develop options or approaches to improve business outcomes, and drive implementation of solutions to achieve desired results
Accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, determining root cause for constraints in the process
Take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics
Track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures
Engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units
Accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders
Identify, socialize, and gather necessary approvals for the upkeep of, KRIs, KPIs, and Operational Metrics
Work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations
Work with vendors and service providers to understand features, functionality, data to ensure timely delivery of the tasks
Provide production support, timely resolution of incidents, and communication to business stakeholders
Convert business requirements into system specifications, documenting it in tools like Confluence and Azure DevOps
Lead on programs and expected to lead activities to ensure that both the business outcomes of the project are achieved as well as the outcomes are aligned to our business strategy
Define the work breakdown structure for all involved teams, by setting and meeting the deadlines for that work, lead discussions to gather requirements and review artifacts, while working to resolve issues that impede progress
Develop list of critical documentation and artifacts to meet project objectives, complete of high-quality deliverables, and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders
Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools in review of Banking processes, functions, or organizational models within a specific domain or functional area utilizing critical thinking skills and strong communication skills to develop clear and concise narratives or communications
Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance