Principal Business Analyst, Digital Solutions

Fidelity • Smithfield, RI

1d • Hybrid

About The Position

Within Fidelity, our Digital Solutions Business Analysts are pivotal in partnering with business sponsors, co-leading key initiatives and translating customer and business needs into actionable solutions that deliver tangible value for our customers across digital experiences. This analyst will play a key role in Digital Channels Governance, ensuring consistent customer experiences across web and mobile applications & delivering value to our customers and business through governance and standards by: Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete. Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders. Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile. Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences.

Requirements

• Bachelor's degree required.
• 8+ years of business analysis experience (or Masters with 6+ years of experience), including experience with successful development and delivery of digital solutions.
• Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes.
• Ability to communicate and collaborate effectively across multiple teams and stakeholders to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment.
• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.
• Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation.
• Able to identify and document dependencies across cross functional teams.

Nice To Haves

• Familiarity with digital adoption platforms (e.g. Pendo) preferred.

Responsibilities

• Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete.
• Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders.
• Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile.
• Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees