Digital Analyst I

Medical University of South Carolina • Charleston, SC

9d

About The Position

The Digital Analyst supports the Lead Digital Analyst with the systems managed by the Strategic Finance and Business Initiatives Team. This currently includes MUSC’s enterprise scheduling platform, QGenda, as well as the budgeting system, Adaptive. In QGenda, this role will be responsible for the daily operations, data maintenance, reporting, as well as various ad hoc projects. This role assists with provider schedule setup, ambulatory room schedule setup, data entry, report generation, and user support to ensure accurate and efficient scheduling across departments and facilities. Working under the guidance of the QGenda System Administrator, the Analyst helps maintain data integrity and supports users in optimizing scheduling workflows and clinic utilization. In Adaptive, this role will assist with building and maintaining budgeting dashboards and reports, providing the sustainment team with data imports, validating the data imports, and otherwise supporting the MUSCP budgeting process in Adaptive as needed.

Requirements

• Bachelor's Degree or equivalent, and 2 years of experience
• Bachelor's Degree or equivalent, and 1 year of experience.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft Excel and data reporting.
• Excellent analytical, communication and organizational skills.

Nice To Haves

• 1–2 years of experience with provider scheduling or clinical operations.
• Experience with QGenda or similar scheduling software (e.g., Amion, Kronos, Shift Admin).
• Familiarity with electronic health record systems (Epic preferred).
• Experience in a healthcare or academic medical center environment.
• Experience with Microsoft Power Apps

Responsibilities

• Assist with the creation, updates, and maintenance of provider and clinic schedules within QGenda.
• Support onboarding of new users by setting up profiles, permissions, and templates as directed.
• Monitor schedule accuracy and resolve discrepancies promptly.
• Coordinate scheduling updates and communicate changes to affected users.
• Assist with implementation of new scheduling rules, templates, and workflows.
• Perform regular data checks to ensure provider, location, and shift information is accurate and up to date.
• Identify and escalate data or workflow issues to the Lead Digital Analyst.
• Support audits of scheduling and capacity data to maintain alignment with operational policies.
• Generate standard and ad-hoc reports to support budget, operational and capacity planning.
• Prepare scheduling summaries and metrics for department leadership.
• Assist in developing dashboards and visuals for budgeting, utilization tracking, and performance review.
• Serve as the first point of contact for basic user questions and troubleshooting.
• Provide guidance to staff and providers on QGenda best practices.
• Assist in maintaining user training materials and help documentation.
• Support scheduling-related training sessions and QGenda communication initiatives.
• Work closely with department administrators, schedulers, and providers to ensure efficient workflows.
• Collaborate with the System Administrator on process improvement and optimization initiatives.
• Participate in testing and validation during Adaptive and QGenda system updates or configuration changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees