Pride Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

Pride Mobility & Quantum Rehab • Duryea, PA

17h • $21

About The Position

To provide exceptional customer service, assist in troubleshooting one product line, process quotes and orders, and provide technical support for all Pride providers

Requirements

• Must be a team player, friendly, professional, detail-oriented, and honest
• Must have the ability to: Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Read and comprehend work instructions
• Use hand tools, standard power tools and load testers
• Must have: Relentless drive to achieve advancement and continuous improvement
• Excellent verbal and written communication skills
• Basic working knowledge of Microsoft Office Word and Excel
• Excellent web navigation skills
• Excellent telephone etiquette skills
• At least 1 year of customer service and/or call center experience
• Must be legally authorized to work in the United States without sponsorship now, or in the future
• High School Diploma or GED

Nice To Haves

• Lift 25 lbs. preferred
• Bilingual in English and Spanish (ability to fluently speak/read/write) preferred
• At least 1 year of hands-on mechanical and/or electrical experience preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred
• Associate degree in an electronic, technical or biomedical field preferred

Responsibilities

• Provide product support and assist providers in troubleshooting on one product line
• Enter orders and data received via telephone, web, and/or faxes
• Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the Annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED