Prevention Services Manager

COLORADO HEALTH NETWORK INC • Denver, CO

3d • $58,592 - $63,297 • Onsite

About The Position

We are seeking a highly motivated and experienced Prevention Services Manager to lead the development, implementation, and expansion of CHN syringe access and harm reduction program in Denver, Colorado. The Manager will work closely with stakeholders, community partners, and staff to develop and execute strategies to increase access to harm reduction services and resources.

Requirements

• Experience and ability to analyze date and reports, make appropriate recommendations and apply quality improvement techniques to improve performance when appropriate.
• Experience and ability to train, lead and facilitate large groups.
• Experience working with community-based organizations, government entities, law enforcement, people who use drugs, people living with HIV and people experiencing houselessness.
• Experience in Community Engagement and Outreach Development Experience addressing such issues as: HIV, Harm Reduction, Substance Use and experience working with diverse populations. Experience addressing such issues as: HIV, STIs, HCV, and experience working with diverse populations. Relevant experience may include providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, people with low-income, people who use drugs, and/or other marginalized populations. Previous experience need not have been on a full-time basis.
• Ability to discuss sex and sexuality comfortably.
• Working knowledge of the harm reduction model.
• Valid Driver's license for mobile service operations
• A bachelor’s degree in human services, social work, counseling, And/or equivalent combination of education and experience required. Relevant work experience is considered equivalent to a professional degree.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.
• Manager must have a deep understanding of the harm reduction model as it relates to people who use/inject drugs, drugs, drug use, overdose prevention, HIV and other relevant topics that relate to people who use/inject drugs. Must have an understanding of the multifaceted aspects of stigma associated with drug use and the associated impacts for people who use substances; cultural competency/sensitivity; knowledge of budget management; grant writing and fundraising; excellent communication, client relations and management skills. Manager must be highly organized and detail oriented. This position requires personal and professional boundaries and accountability; awareness of burn out, vicarious trauma, and self-care as it relates to a potentially emotionally challenging environment; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills.

Nice To Haves

• Three years supervisory experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Take on the responsibility of supervising program staff, interns, and volunteers, which includes overseeing recruitment, providing training, and conducting performance evaluations.
• Foster a collaborative and supportive environment to ensure the team operates cohesively and remains resilient.
• Encourage open communication and teamwork among team members, and address any challenges or concerns that may arise to maintain a productive and motivated workforce.
• Develop and implement a strategic plan for the syringe access program, including short and long-term goals, objectives, and key performance indicators.
• Manage program budget, grants, and contracts, ensuring compliance with reporting requirements.
• Develop and implement program policies, procedures, and protocols to ensure compliance with relevant laws, regulations, and care standards.
• Work together with colleagues from CHN Regional Offices to develop and implement statewide policies and procedures.
• Engage in planning and grant-related partnerships as instructed by the Director of Prevention Services.
• Internally coordinate with the Behavioral Health and Clinical teams to ensure the provision of linkage to care and wrap-around services.
• Monitor program performance and quality, including data collection, analysis, and reporting, and make recommendations for improvement. Manage client feedback, complaints, grievances, and appeals.
• Stay updated on the latest research and practices in sexual health and harm reduction, recommending innovative methods for programmatic effectiveness and efficiency. Ensure high-quality information is available for sharing with the community and all CHN prevention teams.
• Recruits and maintains high quality staff.
• Conducts annual performance reviews for Prevention Services Staff.
• Ensures appropriate and adequate staffing and scheduling.
• Sets expectations of teamwork within and across departments and models collaborative behavior.
• Understands and communicates the strategic direction, along with relevant policies and procedures to staff members.
• Collaborates with Internship Coordinator to ensure that the training and task supervision needs of interns involved in Prevention Services are being met.
• Reviews quality of paperwork, data entry, session notes, and referrals.
• Assists staff to improve their skills and identify training and professional development needs.
• Reviews quality of staff’s client interactions, assessment, and interview skills.
• Assist staff to improve their skills and identify training and professional development needs.
• Provides administrative supervision to Prevention Services Staff.
• Provides group supervision as needed with the entire for the Prevention Services Team.
• Documents supervision within Prevention Services Department.
• Build relationships and partnerships with community organizations, healthcare providers, law enforcement agencies, and other stakeholders to expand program reach and impact.
• Engage in mobile outreach services within the Denver metro area, engaging communities in need of harm reduction services.
• Contribute to social media marketing, development, support, and upkeep to inform the community about various programs, incentives, linkage to care (LTC), harm reduction services, referral opportunities, and CHN integrated care services.
• Develop and deliver educational presentations in the community on topics such as NARCAN®/Naloxone use, safe injection practices, fentanyl test strips, and harm reduction best practices. Also, create and facilitate train-the-trainer programs to educate peers and community members on overdose prevention and program awareness and acceptance.
• Represent CHN by acting as the organization's representative at community meetings, conferences, and events related to syringe access and harm reduction.
• Provide in-person assistance for CHN's drug checking services, adhering to grant policies and established protocols.
• Facilitate and supervise on-site and mobile STI/HIV/HCV testing and counseling services.
• Provide sterile injecting and smoking equipment, safe disposal containers, condoms, lubricants, and educational materials to individuals who use drugs.
• Must have current and valid Colorado driver’s license; must be able to pass driving record check per CHN insurance requirements.
• Must be able to be insured by CHN driving and liability insurance companies.
• Must have personal insurance on own vehicle if driving on behalf of CHN.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.

Benefits

• Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees