Preserve Guest Services Asst. - PART TIME (Limited Term)

Las Vegas Valley Water District

10d • $20 • Onsite

About The Position

Under general supervision, performs or assists in performing ticketing and admissions, retail operations, and other guest services activities for the Springs Preserve; performs set up/strike down duties for special events, meeting room and office cleaning and performs related duties as assigned.

Requirements

• Knowledge of: Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; the ability to learn and apply District rules, procedures and practices for taking payments, cash handling and receipting and point-of-sale system operations; arithmetic and basic mathematics.
• Ability to: Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard point-of-sale equipment and software; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; follow proper cash handling procedures; make accurate calculations; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive, complex and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work.
• A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction or cleaning facilities and offices preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience.
• A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.

Nice To Haves

• The ideal candidate will have one year of paid or volunteer experience involving guest or customer interaction, preferably in a museum or cultural or public attraction venue; or an equivalent combination of training and experience.
• Experience with Point-of-Sale (POS) applications in a customer-facing environment.
• Special event logistics, including set and strike execution a plus.
• Proficiency in Microsoft Office.
• Strong interpersonal skills to effectively engage guests, team members, and suppliers.
• Demonstrate the ability to handle conflict and challenging situations with tact and diplomacy.

Responsibilities

• Performs or assists in performing ticketing and admissions
• Performs or assists in performing retail operations
• Performs or assists in performing other guest services activities for the Springs Preserve
• Performs set up/strike down duties for special events
• Performs meeting room and office cleaning
• Performs related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees