Preserve Guest Service Assistant I (Limited Term)

Las Vegas Valley Water District

10d • $20 • Onsite

About The Position

Under general supervision, performs or assists in performing admissions, retail operations, merchandising and other guest services activities for the Springs Preserve; assists in supporting Preserve activities such as train rides, demonstrations, exhibit support and other activities and special events; assists guests with membership purchases and renewals; and performs related duties as assigned.

Requirements

• Knowledge of: Customer service standards, policies, procedures and etiquette; guest services practices in a public attraction or museum setting; ticketing practices and procedures; arithmetic and basic mathematics; safe work practices and procedures.
• Ability to: Perform ticketing, admissions, sales and other guest services rapidly, accurately and courteously; evaluate and respond courteously to guest and visitor complaints; analyze problems and take action following established procedures; operate a computer and other standard ticketing and point-of-sale equipment and software; learn and apply District rules, procedures and practices for taking payments and receipting and for ticketing/point-of-sale system operations; learn, understand, interpret, apply and explain District policies and procedures applicable to areas of responsibility; understand and follow written and oral instructions; understand and follow proper payment handling procedures; make accurate arithmetic calculations quickly and accurately; prepare clear and concise records and other written materials; communicate clearly and effectively, both orally and in writing; exercise tact and diplomacy in dealing with sensitive and confidential customer issues and situations; maintain composure in stressful situations; establish and maintain highly effective working relationships with guests, Preserve supervisors and staff, the public and others encountered in the course of work.
• Training and Experience: A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and at least one year of paid or volunteer experience involving guest, visitor or customer interaction, preferably in a museum, cultural or public attraction venue; or an equivalent combination of training and experience.
• A valid Nevada driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.

Nice To Haves

• The ideal candidate will have a proven track record in supporting the planning and execution of special events, encompassing administrative tasks, communication and set-up and strike logistics.
• Proficiency in Microsoft Office.
• Strong interpersonal skills to effectively engage guests, team members, and suppliers.
• Demonstrate the ability to handle conflict and challenging situations with tact and diplomacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees