Asst Director Guest Services

Hilton Grand Vacations•Las Vegas, NV

6d•Onsite

About The Position

HGV Now Offers Day One Team Member Benefits! Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. Discover endless career opportunities with us at Elara, a Hilton Grand Vacations, Elara, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you’ll have the opportunity to delivery unparalleled hospitality experiences in the heart of the entertainment capital of the world. We are looking for an Assitant Director of Guest Services to join the team at Hilton Grand Vacations Elara. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. Why do Team Members like working for us? Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program Generous Paid Time Off Program and Paid Sick Time Recognition Programs and Rewards Tuition reimbursement Numerous learning and career advancement opportunities And more! Our excellent benefits package to our full-time and part time Team Members is available on Day One!

Requirements

High School Diploma
3 + years of Hotel management experience
At least 2 years of Night Audit experience
Strong interpersonal and time management skills required
Will perform responsibilities 80% of the time at the Front Desk and 20% Managerial administration

Nice To Haves

3-5 years of experience in a Front Office Manager position.
4+ years of Hotel Management experience
Prior experience with Voice system.

Responsibilities

Serves as Manager on Duty during the evening hours and ensures Front Desk is always covered
Reports any maintenance needs to Engineering daily.
Assists Leadership with personnel functions – including, but not limited to, performance management, counseling, scheduling, training, brand standard compliance, and recognition.
Ensures that all VIP rooms are inspected before arrival. Will greet and escort VIP to the room.
Performs property walks with the General Manager and/or Director of Front Office.
Coordinates the maintenance weeks with Housekeeping, Engineering, and Front Office.
Performs daily inventory and inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
Whenever a potential sell out exists, employee will coordinate with housekeeping and maintenance to ensure that all vacant rooms are cleaned and ready for occupancy.
Prioritizes outside contractor visits.
Carries out any reasonable request by management of which the employee can perform.