Prescription Refill Representative - Call Center

Providence • Anaheim, CA

3d

About The Position

Part of a centralized refill team in a multi-specialty ambulatory care medical group. Handles all incoming prescription refill requests for the medical group providers. Under the direct supervision of a licensed provider, responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol. Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group. Contacts patients and schedules appointments as necessary. Responsible for processing and follow up of prior authorization requests for medical group providers. Provides excellent customer service to patients, pharmacy personnel, clinical staff, and providers. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Coursework/Training: Complete coursework to obtain Pharmacy Tech License
• H.S. Diploma or GED
• Upon hire: California Pharmacy Technician License
• 1 year of Pharmacy technician experience.

Nice To Haves

• 1 year of Pharmacy technician experience in retail pharmacy, refill center, or health plan.
• Epic EMR or EHR experience.

Responsibilities

• Handles all incoming prescription refill requests for the medical group providers.
• Responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol.
• Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group.
• Contacts patients and schedules appointments as necessary.
• Responsible for processing and follow up of prior authorization requests for medical group providers.
• Provides excellent customer service to patients, pharmacy personnel, clinical staff, and providers.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees