Call Center Representative

Delaware Nation Industries

7d•$10•Remote

About The Position

As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this. This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Required Equipment for Remote Work: Computer (Not a Chromebook or tablet) Phone (cellphone or landline) Headset, Earbuds, or Headset WITH mic Internet (Ethernet cord, adapter, or wi-fi booster is required) Mouse for computer (Not a trackpad)

Requirements

Ability to read and interpret documents such as procedure manuals & work instructions.
Ability to write routine correspondence.
Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.

Responsibilities

Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
Professionally greet prospects by speaking clearly and listening effectively.
Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.
Maintain acceptable level of quality assurance scores.
Accurately log qualified leads/sales following proper documentation and reporting procedures.
Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
Comply with all federal, state, client, and company rules, regulations, and procedures.
Provide excellent customer service by always maintaining professionalism.
Maintain a positive attitude towards prospects, co-workers, and all levels of management.
Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.
Maintain acceptable attendance according to policy.
Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job
Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
Good computer and keyboarding skills.
Professional
Ability to work individually and as part of a team