Call Center Representative

Revel Staffing•Phoenix, AZ

About The Position

A fast-growing healthcare organization is hiring a Call Center Representative to be the first point of contact for patients—answering calls, scheduling appointments, and making sure every patient feels confident about their care. You do not need a medical background. What matters most are your communication skills, empathy, professionalism, and customer service mindset.

Requirements

High School Diploma or GED required
MediClear credential or equivalent HIPAA compliance certification required
Experience in a high-volume call center or customer service role (healthcare experience a plus)
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort handling numbers (copays, balances, etc.)
General computer literacy; familiarity with Microsoft Office and EMR systems is a plus

Responsibilities

Answer inbound calls and make outbound follow-up calls to patients and prospective patients.
Greet new and hesitant patients with warmth and professionalism; guide them toward their first appointment.
Schedule, reschedule, and cancel appointments accurately according to clinic guidelines.
Convert inquiries and leads into scheduled visits by clearly explaining services and next steps.
Act as a liaison between patients and providers, relaying messages and requests clearly and promptly.
Provide clear information on services, procedures, office policies, and basic billing questions.
Handle patient questions, concerns, and complaints in a calm, solution-focused manner.
Follow established scripts and protocols for triage and patient inquiries.
Escalate complex issues to supervisors or clinical staff when appropriate.
Verify patient demographics, insurance information, and eligibility.
Enter, update, and maintain accurate patient records in the EMR system.
Assist with general administrative and support tasks as needed.