Pre-Exposure Prophylaxis (PrEP) Retention Coo

Mazzoni Center•Philadelphia, PA

About The Position

The PrEP Retention Coordinator is a key member of our HIV Prevention team, supporting individuals at every stage of their PrEP journey. From outreach and education to retention, re-engagement, and adherence support, this role ensures patients feel informed, supported, and empowered to take charge of their sexual health. You’ll work directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement and reduce barriers to care—while helping advance Mazzoni Center’s mission of health equity.

Requirements

Bachelor’s degree in healthcare, public health, social work, or related field
1–2 years of experience in HIV prevention, case management, or patient counseling
Knowledge of PrEP and combination HIV prevention strategies
Strong organizational, communication, and interpersonal skills
Comfort working independently and collaboratively in a fast-paced clinical environment
Proficiency with electronic health records and Microsoft Word, Teams, and Excel
A demonstrated commitment to LGBTQ communities and the mission of Mazzoni Center
Criminal Background, Child Abuse, and FBI Clearances required
Ability to sit, stand, and walk for extended periods
Ability to lift items weighing more than 35 pounds

Nice To Haves

Bilingual skills
PA HIV Testing Certification

Responsibilities

Engage individuals at higher risk for HIV through outreach efforts and provider partnerships
Deliver culturally responsive education on HIV/STI prevention, PrEP, medication adherence, and harm reduction
Respond to PrEP inquiries with medically accurate, affirming, and sex-positive information
Conduct initial PrEP consultations and assess patient needs and eligibility
Maintain consistent contact via phone, text, patient portals, and in-person visits
Identify and help address barriers to PrEP access, including insurance, medication access, and social determinants of health
Educate patients on starting, stopping, and re-initiating PrEP, and how to stay connected to care
Support clinical teams by ensuring: Quarterly provider visits and required lab work are completed Medication refills and assistance program renewals are submitted on time Patients receive appointment reminders and follow-up support
Conduct Rapid HIV testing as part of PrEP care
Link patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP)
Coordinate PrEP medication distribution and manage prescription tracking
Connect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when needed
Document all patient interactions accurately in the electronic medical record within 48 hours
Collaborate with leadership to analyze PrEP data, identify trends, and improve retention strategies
Support reporting on adherence, retention, and key performance indicators to strengthen program impact