Premium Suite Runner | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

6d•$15•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Suites Food Runner is responsible for serving guests in the Suites. The Suites Food Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Under the direction of the suites supervisors and managers, the Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites team of frontline service associates. The associate must be available to work majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows and private “non-event day” catering events.

Requirements

Prior job experience is preferred, but not required
Prior food and beverage experience is preferred, but not required
Ability to work as part of a team with all associates, management, and stadium departments
Excellent guest service skills, ability to adhere to Service Standards
Ability to complete all required training sessions
Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment
Ability to follow job procedures and supervisor instructions
Ability to lift and carry up to 35 pounds; ability to pull/push up to 100 pounds
Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack

Responsibilities

Works collaboratively to ensure the overall successful operation of the department
Takes direction from the managers or supervisors for prep-day and event day responsibilities.
Participates in the pre-shift huddles
Supports a hospitable environment by greeting guests throughout the arena
Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry
Distributes food/beverage and other service products from the pantry or kitchen to correct locations
Provides quick and attentive follow up for any delivery issues
Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
Completes opening and closing side work as assigned
Assists with the breakdown of assigned locations at the end of the event
Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned
Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed
Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.