Premium Services Specialist

Vencora•Worcester, MA

6d•Remote

About The Position

Working as part of the Premium Service team, the Premium Services Specialist supports all premium and financial processes for insurance carriers who are Covenir clients. The Premium Services Specialist will be responsible for all supported premium and financial functions including receiving and accurately posting payments for carrier insurance policies as well as processing all billing functions including EFT setup/transmission/reconciliations, credit card reconciliation, as well as return premium and claim check payments.

Responsibilities

Process inbound insured payments and assure payment has been applied appropriately in the system of record
Perform daily and monthly payment, EFT, credit card, and bank reconciliations
Research and resolve financial discrepancies
Verify and issue claim and refund checks
Respond to email inquires from our clients and agents.
Track and escalate any abnormalities in normal Premium Service activities that would be indicative of potential problems
Act as an ambassador in building a positive work culture for the team and overall company
Follows processing guidelines provided by assigned carrier customers to assure compliance and top level service
Work independently, effectively manage your workload and time while also working with your team of peers to accomplish our common goals
Manages a high volume of work, and frequent procedural changes in a fast-paced environment
Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service
Processes high volumes of work with frequent procedural changes with near 100% accuracy
Assists as requested in other functional areas of Covenir to support client needs as required
Responds during catastrophic weather events to support peak level of claim call intake as required
Position offers opportunity to work remote based on business need.