Premium Service Concierge
About The Position
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. This position will serve as the point of contact during events at the Frost Bank Center, providing the highest level of customer service to a diverse clientele located on the Terrace & Club Levels. This person will perform host/hostess responsibilities to Terrace Suites, Theater Box, Terrace Ledge Box & Courtside Box guests during San Antonio Spurs home games, San Antonio Stock Show & Rodeo Events as well as Frost Bank Center Concerts. The concierge will be mobile throughout the event to treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing event menu offerings, educating guests about the level and club amenities as well as attending to each of our guests’ varied requests throughout the evening.
Requirements
- Experience in premium guest services, hospitality, event operations, or a related customer‑facing role, with a strong focus on delivering elevated and exclusive experiences.
- Ability to prioritize multiple tasks.
- Strong interpersonal and communication skills with the ability to warmly welcome, support, and serve high‑profile clients, VIP guests, and suite holders.
- Strong teamwork aptitude required.
- Demonstrated ability to resolve guest needs quickly and professionally, including food & beverage coordination, cleanliness concerns, directional guidance, and special requests.
- Strong attention to detail to ensure all premium spaces (Terrace Suites, Charter Suite Clubs, Theater Boxes) meet brand standards prior to doors opening.
- Ability to work in a fast‑paced environment, manage multiple tasks during events, and maintain professionalism at all times.
- Flexible schedule availability, including nights, weekends, and holidays, based on event requirements.
- Stand/Sit/Walk for long periods of time and navigate an arena setting.
- Ability to move throughout premium areas (Terrace Suites, Charter Suite Clubs, Theater Boxes), including climbing stairs, walking long distances, and navigating crowded environments.
- Ability to lift, carry, push, or pull up to 25 pounds on occasion (e.g., assisting with light setup tasks or transporting materials).
- Comfort working in environments with variable lighting, noise levels, and crowds, typical of concerts, sporting events, and large public gatherings.
Responsibilities
- Prepare the Terrace Suites, Charter Suite Clubs & Theater Box prior to doors opening to ensure the experience is exclusive and distinctive.
- Welcome, support and service Terrace Suite, Charter Suite Club, & Theater Box clients and their guests.
- Communicate & ensure resolution for food & beverage needs, cleanliness, directional needs and special requests throughout the event.
- Assist the premium team with gathering menu feedback and information sharing regarding clients and their guests from designated Premium areas.
- Serve as the main point of contact for select Rodeo & Frost Bank Center Concerts.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
