Concierge / Customer Service Associate

Red Tail Acquisitions

7h • $21

About The Position

The Concierge plays a vital role in fostering a sense of community among residents and guests. As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Requirements

• Skills include an excellent ability to address the needs of community members, prospects, and vendors.
• Demonstrate ability to perform skills for communicating with residents, team members, and management.
• Demonstrate ability to contribute to a team approach of serving residents and maintaining a successful community.
• Comply with expectations as demonstrated in the employee handbook.
• Remove trash from office areas and apartment buildings daily.
• Maintain resident coffee and refreshment stations.
• Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
• Handle high stress situations effectively.
• Excellent communication skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely.
• Knowledge of state law as it relates to Fair Housing
• Intermediate computer and internet knowledge
• Intermediate knowledge of MS Word, Excel, and Outlook
• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.
• High school education or equivalent is required.
• Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions.
• Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.

Nice To Haves

• Preferred knowledge of the following software programs: Entrata, Outlook
• One year of experience in the service industry is preferred.

Responsibilities

• Provide superior customer service.
• Communicate effectively with community members, guests, visitors, and team members.
• Communicate concerns of the community with community leadership
• Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants
• Serve as a role-model by following all policies and procedures.
• Ensure that all work has been completed in a prompt and professional manner.
• Clerical and phone support
• Remove trash from lobby, amenity areas, and other community spaces daily.
• Assist community team and/or perform assigned tasks in a timely manner.
• Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership.
• Management of incoming and outgoing packages for all carriers
• Additional tasks or duties assigned by Supervisor.

Benefits

• We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED