Premium Dining Concierge

Churchill Downs Incorporated•Louisville, KY

5d•Onsite

About The Position

ABOUT CHURCHILL DOWNS INCORPORATED Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with one of the most iconic and enduring events in sports and entertainment—the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward-looking approach to growth. Through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties, CDI offers diverse career opportunities across the country. Our success is driven by dedicated team members who are passionate about delivering exceptional experiences, embracing innovation, and helping shape the future of entertainment. JOB SUMMARYProvides personal and uncompromising service to all internal and external customers of Churchill Downs Racetrack (CDRT). Ensures that every detail of the guest’s racing experience is attended to and assists in various events and special projects, as booked by the Sales & Strategy Team. This is a seasonal position that take place during the Racing calendar year. Work schedule will be limited to training followed by race days in April, May, June, July, September, October and November (approximately 85 race dates annually including Kentucky Oaks & Derby days). Our Live Racing days can be found here: Calendar | Churchill Downs Racetrack | Home of the Kentucky Derby | Churchill Downs Racetrack | Home of the Kentucky Derby. Applicants must be available for a required training date on Wednesday, April 8th, 2026 from 10 am - 2 pm. ESSENTIAL DUTIES AND RESPONSIBILITIESDuties include, but are not limited to:

Requirements

Excellent customer service skills with ability to address challenging situations effectively
Proficient in Microsoft Office applications: Outlook, Microsoft Excel
Possesses a balance of interpersonal skills and analytical skills
Dynamic personality with a positive attitude
Exceptional verbal and written skills
Ability to multi-task and develop strong professional relationships in all aspects of the position
High School Diploma required, College degree preferred but not required
Prior interaction with the public and/or working knowledge of the hospitality or horse racing industry preferred
Proficiency in Microsoft Office and other related software

Nice To Haves

Highly preferred: experience with ticketing or reservations software
Experience working in TicketMaster Archtics is a preferred but not required

Responsibilities

Warmly greeting and guiding guests to their seats with a positive and can-do attitude
Facilitating and managing guest reservations by effectively interpreting seats sold reports, which includes evaluating and resolving guest issues related to overcrowding, ticket discrepancies, seat locations, etc.
Performing functions in order to “open” premium dining space prior to gates, which includes turning on TV’s, adjusting the track audio level, turning on lights, remaining in room until the last guest has left the floor and ensuring all functions to “close” the room have been performed
Creating custom room diagrams for events, reviewing the daily racing reports that are provided and sharing Event Operations, Levy and any other service providers
Assisting with tickets, parking and entry directions and helping guests with special requests
Assisting and facilitating events booked by the group, premium or special events sales teams
Directing guests to key areas of the facility and local sites of interest
Educating guests on track promotions, the basics of wagering, and other race day need-to-know information relevant to their experience
Responsible for performing with empowerment, to own all problems that guests may have, taking every measure to ensure the problem is resolved with appropriate follow-up
Ensuring courteous, professional, sincere, and responsive communications with all guests including in the case of dress code violations, missing ticket or credentials, incorrect seating, etc.
Understanding key stakeholders within Ticket Sales, Event Operations, Facilities and Levy in order to effectively communicate and escalate customer service issues
Responsible for behaving in an exemplary manner at all times; to project a professional bearing and not allow personal issues to interfere with an impressive guest experience
Responsible for maintaining an open line of professional communication with guests and all service contractors involved in servicing the dining room (i.e. Levy Restaurants, United Tote, Housekeeping, Ticketing, etc.)
Assisting the Horsemen’s Relations Assistant on Stakes Race Days with seating as needed
Using consistent and proper telephone etiquette, answering the phone within 2 rings and using guests’ names as well as checking voicemails and conducting callbacks
Reporting maintenance problems and seeing that each is resolved in a timely manner
Maintaining a stock of necessary race day items, which include racing programs, pencils, coat storage and hangers, guest identification, tip sheets, business cards, etc.
Performing other related duties as assigned