Premium Manager - University of Missouri

Sodexo Live! (Salary)•Columbia, MO

1d•Onsite

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. The Premium Manager will oversee all food and beverage operations within the premium clubs ensuring a high-end experience for guests. They will lead club operations, delivering elevated hospitality that exceeds fan expectations while maximizing revenue and controlling expenses effectively. The Premium Manager will plan and prepare in advance according to anticipated attendance, will provide hands-on management and oversight during events, and will organize and support post-event closing and clean-up. The Premium Manager will ensure the highest levels of guest satisfaction and will direct Club staff in the areas service, sales, cash handling and operational duties and will work closely with other departments such as Catering, Culinary and Administration to ensure that Club operations run smoothly.

Requirements

Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
Minimum of 1-2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Nice To Haves

Venue catering/concessions experience and multi-site experience preferred
Experience across a broad range of premium dining styles: buffets, premium presentations and action stations, plated meals, ala carte service and table side preparations.

Responsibilities

Oversee daily operations across multiple premium clubs, ensuring consistent execution of service standards, food and beverage quality, and guest experience.
Coordinate staffing and scheduling across clubs to ensure optimal coverage and performance during events and non-event days.
Lead and mentor club supervisors and team members, fostering a culture of hospitality, accountability, and continuous improvement.
Serve as the primary point of contact for premium club operations, collaborating with internal departments such as Culinary, Catering, Event Services, and Facilities to ensure seamless execution.
Monitor and manage inventory, labor, and expenses across all assigned clubs, ensuring alignment with budgetary goals and operational efficiency.
Ensure compliance with health and safety regulations, food handling standards, and company policies across all premium venues.
Collaborate with the Director of Premium and fellow Premium Managers to align strategies, share best practices, and contribute to overall departmental success.