General Manager - University of Missouri

Sodexo Live! (Salary)•Columbia, MO

1d•Onsite

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. The General Manager will oversee a high-performing team delivering exceptional guest experiences through food, beverage, and premium services. They be the strategic leader driving operational excellence, innovation, and community engagement in one of the most anticipated stadium projects in the country. The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to. The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.

Requirements

Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment.
Proven success in leading large teams and focus on exceptional client relationships and customer service.
Strong financial acumen and managing multimillion-dollar operations.
Passion for sports, entertainment, and creating unforgettable guest experiences.
Ability to thrive in a fast-paced, high-profile environment.
Demonstrated success in interfacing with a variety of organizational functions and departments.
Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Responsibilities

Leads all operations including concessions, catering, suites, clubs, and special events.
Provides hands-on leadership and direction to department heads and staff.
Fosters relationships with the Titans organization, vendors, and community partners.
Champions innovation in service delivery, technology, and fan engagement.
Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
Participates in the recruitment, selection and training processes as needed.
Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.