Premium Manager

ASM Global•Grand Rapids, MI

4d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! THE ROLE Supervises and coordinate activities of stand workers in the VIP area Oversee and/or participate in stand set-up and closing procedures (ex: counting inventory, prep, cleaning) Ensure that all workstations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Supervises staff to ensure food preparation meets guidelines set by Legends Global and the Board of Health. Must be knowledgeable of all positions, willing and able to fill any position in the Premium department, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Requirements

High School Diploma required
At least 2 years of supervising experience in food management
Ability to complete required pre-employment food and alcohol service training if needed (TIP's, Servsafe certification)
Excellent organizational, written and verbal communications and interpersonal skills
Knowledge and experience working with a POS system
Guest service and communication
Fast-paced problem solving
Must be personable, proactive and self-motivated
Organized and ability to jump from task to task and prioritize as needed
Ability to work under pressure and meet deadlines
Able to adapt to change quickly
Punctual and dependable
Must be able to read and maintain information
Must be able to perform simple mathematical calculations
Must be able to speak, read, write and understand English
Able to move fast and act on assigned duties
Must maintain personal hygiene and a well-groomed appearance
Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
Ability to sit and use computer workstations, including keyboard and visual display terminal, for extended periods of time

Responsibilities

The Premium Supervisor position is responsible for supporting all food and beverage operations.
Directly supervises staff while having direct interaction with guests.
Maintain and control high volume food and beverage inventory.
Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
Help develop and enforce standards for service, sanitation, and product and food quality.
Ensure all cash handling procedures are documented and enforced.
Ability to interact with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
Must also be able to do other duties as required.
Conduct physical audit of inventory and product. Research and perform reconciliations.
Must also be able to do other duties as required.
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.