Premium Billing Specialist

Intermountain Health • Murray, UT

7d • $20 - $30 • Onsite

About The Position

The Premium Billing Specialist provides front-line support to Select Health Individual members and employer groups by assisting with billing and enrollment inquiries through phone and other communication channels. This role utilizes a general understanding of processes and policy requirements to help collect documentation, guide customers, and ensure accurate data entry in designated systems. While handling payments and navigating enrollment systems, the specialist maintains confidentiality and adheres to compliance standards to deliver a dependable and customer-focused experience. Schedule M-F 9:30am-6:00pm. Rotating Saturday shifts from 9am-3pm. (will work 1 to 2 times Saturdays a month , depending on coverage.) Training period: Two weeks paid training. Training hours: M-F 8:00am-4:30pm MTN Busiest time of the year- Open Enrollment (mid-December through end of February). During this time each year, we have blackout dates for PTO and some mandatory OT (up to 1-2 hours, depending on business needs). The Premium Billing Specialist position is responsible for providing superior customer service primarily over the phone by assisting members with their insurance premiums and researching or resolving any discrepancies with their billing.

Requirements

• Proven experience in a customer-facing role, preferably in healthcare or insurance.
• Strong proficiency in CRM systems and data entry, with attention to detail.
• Excellent communication and interpersonal skills across multiple channels.
• Demonstrated ability to multi-task, prioritize, and manage time in a fast-paced environment.
• Effective problem-solving skills and ability to remain calm under pressure.

Nice To Haves

• Background in healthcare finance or enrollment operations, including AP/AR, eligibility verification, or payroll.
• Experience with process optimization and negotiation.
• Strong organizational and analytical skills, including data collection and reporting.

Responsibilities

• Provide exceptional customer support to Select Health Individual members through inbound calls and live chat.
• Coordinates with employer group representatives to reconcile basic account adjustments and facilitate accurate payment processing.
• Respond to inquiries and provide clear guidance on billing, enrollment, and account-related processes.
• Partner with internal departments to troubleshoot and resolve billing and enrollment concerns.
• Process member payments in accordance with established financial controls and compliance protocols.
• Assist members and agents in navigating enrollment platforms and accessing documentation while ensuring data privacy and regulatory compliance.
• Maintain accurate and detailed records of customer interactions and account updates.
• Evaluates member accounts to determine reinstatement eligibility and calculates outstanding payment requirements in alignment with billing policies and plan guidelines.
• Reviews and validates peer-submitted reinstatement requests to ensure accuracy, completeness, and alignment with established billing and enrollment standards.
• Adhere to internal policies and state/federal regulatory requirements.
• Consistently meet or exceed performance metrics including productivity, accuracy, and customer satisfaction.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.
• Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees