Pre-Sales Engineer

Elsevier

About The Position

Do you thrive on translating complex APIs, integrations, and system capabilities into clear technical solutions that win customer confidence? Are you ready to guide customers through deep dive demonstrations, troubleshoot workflow challenges, and architect scalable technical solutions that drive revenue? About our Team: Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes. About the Role: The Pre-Sales Engineer is an integral part of the sales team. They provide pre-sales technical expertise to the sales team and customers during the sales process. They act as a bridge to align customer needs with what is possible with the Aries systems products. Recognized as a technical expert across the Aries organization and with customers they can recommends best practices, solves complex workflow problems and identify innovative solutions.

Requirements

Exhibit experience in a pre-sales engineer or post-sales customer success role
Have a deep understanding of product functionality and API integrations
Have the ability to communicate to their end customers new features, product releases and training so they can better grow their business
Possess excellent presentation skills and customer relationship skills
Have a technical understanding and general programming skills, including working in a SaaS or PaaS environment
Be adept in problem solving, innovation, and general analytics

Responsibilities

Working with Sales Managers in deep dive demonstrations in order to provide technical input into bids, RFP, RFI, proposals, projects and technical documents within the sales process.
Having a solid technical understanding of Aries products, APIs in order to identify additional sales opportunities with existing customers.
Collaborating with sales teams to develop and recommend products and services to meet customers' requirements.
Demonstrating the organization's products during customer calls especially later in the sales process when mapping out a technical solution to meet customers current and future needs.
Maintaining up-to-date and comprehensive knowledge of the organization's and competitors' products and/or services.
Preparing cost estimates by studying all related customer documents, consulting with internal and external staff.

Benefits

We promote a healthy work/life balance across the organization.
We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice