Pre-Sales Engineer

Pencor Services•Palmerton, PA

About The Position

PenTeleData, the industry leader in voice, data transport, Internet, Wi-Fi, security and consultative services throughout the Northeast, is seeking a motivated Pre-Sales Engineer. If you have a strong desire to grow professionally and learn the access side of the service provider infrastructure, then this is the spot for you! As a Pre-Sales Engineer with PenTeleData, you will support our Business Sales and Wholesale departments. This role partners closely with account executives and business development to design, quote and position business connectivity and communications solutions. The ideal candidate understands ISP &MSP technologies and can translate customer requirements into scalable, cost-effective solutions.

Requirements

Associate's degree in computer science or related field
3+ years of experience in a Pre-Sales Engineer, Sales Engineer or Network Engineer role within an ISP, carrier or MSP environment
Experience supporting enterprise and multi-site customers, including complex network environments with diverse requirements
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Strong understanding of: Metro Ethernet (E-Line, E-LAN, E-Tree, EVCs), MPLS and Private Layer 3 WAN architectures, Internet Access and DIA architecture, Layer 2 and Layer 3 networking concepts, Voice technologies (SIP, PRI, POTS, hosted voice), Business cable and PON access technologies
Experience in creating accurate quotes and solution proposals
Possess a strong sense of ownership and drive
Detail-oriented with a strong focus on accuracy, follow-through and delivering high-quality solutions
Excellent Communications Skills - Oral and Written
Strong Project Management Skills
Strong Problem-Solving Skills with a customer-centric mindset
Ability to manage multiple opportunities simultaneously in a fast-paced sales environment
Ability to interpret and/or develop network diagrams and technical documentation
Ability to meet project timelines, sales deadlines and customer commitments in a fast-paced environment
Ability bridging technical and non-technical conversations
Ability to collaborate and be a team player who works well with Sales and Engineering

Nice To Haves

Experience designing and quoting MPLS and Private L3 WAN deployments
Experience with point-to-point fiber and diverse path/redundant design.
Familiarity with cellular backup solutions (LTE/5G) for primary circuit failover
Enterprise WAN design considerations (HA, redundancy, failover, QoS)
Firewall and security architectures (stateful firewalling, VPNs, segmentation)
Site-to-site and remote access VPNs (IPsec, SSL)
Network monitoring and SLA-driven service models
Hands-on experience with Cisco, Juniper or similar networking platforms
Familiarity with SD-WAN and managed security offerings
Experience supporting enterprise or multi-site customers
Knowledge of MEF standards and terminology
Knowledge of dark fiber use cases - including customer-owned optics, transport and interconnection
Relevant certifications (CCNA, CCNP, MEF-CECP, etc.)

Responsibilities

Perform onsite customer surveys, including site walk-throughs to assess customer locations and technical requirements as needed to support solution design and service delivery
Participate in-person customer meetings and joint sales calls with account executives as needed to support complex or strategic opportunities
Design solutions that integrate ISP-delivered services with customer-owned or MSP-managed infrastructure
Scope and quote managed services including monitoring, alerting, configuration management and ongoing support
Collaborate with internal NOC, Engineering and service delivery teams to ensure solutions are operationally supportable
Evaluate existing enterprise networks and recommend modernization or optimization strategies
Serve as the technical subject matter expert supporting business sales opportunities from discovery through contract signature
Design and quote Metro Ethernet services including EVCs, Internet Access, and Dedicated Internet Access (DIA), wave transport, point-to-point fiber, and private WAN solutions
Develop and quote solutions for managed networking services - including routers, switches, firewalls, SD-WAN, etc.
Develop and quote voice solutions - including Hosted Voice, SIP Trunking, PRI and legacy POTS services
Understanding and being able to quote Business Cable Internet and PON-based services
Conduct technical discovery calls with customers to understand requirements and propose an accurate solution
Assist with RFP/RFQ responses - including technical narratives and solution diagrams
Present solutions to customers alongside Sales, explaining technical concepts in clear business terms
Stay current on product offerings, network capabilities and industry trends
Perform other duties and responsibilities assigned by management to support business objectives and organizational needs