Pre-Sales Engineer - Hyperscale

Flex•Littleton, MA

About The Position

JetCool, a Flex Company, delivers patented direct-to-chip liquid cooling systems purpose-built for AI and high-density compute. With our microconvective cooling technology and full-stack solutions—from SmartPlates to CDUs—we’re redefining how the world’s most demanding processors stay cool, efficient, and operational at scale. The Pre-Sales Engineer will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.

Requirements

Bachelor's degree in Engineering
Solid collaborating problem solving skills required.
Independent self-starter
Ability to read the room and respond appropriately.
5+ years of industry experience, with at least 2 years in sales engineering, consulting, or technical pre-sales roles
Experience with solution architecture, integration projects, and customer-facing engagements
Strong understanding of IT infrastructure, networking, cloud platforms, or specialized technologies relevant to the product
Ability to architect solutions and assess technical feasibility
Familiarity with security, scalability, and performance considerations
Proficiency in responding to technical aspects of RFPs/RFIs and building solution documentation
Ability to train sales teams on technical products and solutions

Nice To Haves

Experience with liquid cooling systems, data center design, or specialized hardware integration (especially relevant in your context)
Familiarity with commissioning and maintenance workflow

Responsibilities

Understand customer needs and translate them into technical solutions
Design and present solutions that align with business goals
Support sales teams during product demos, RFPs/RFIs, and technical evaluations
Conduct proof-of-concept (PoC) deployments and workshops
Provide post-sales technical guidance and feedback to product teams
Collaborate with facilities and engineering teams to ensure solution feasibility
Uses technical knowledge of products and associated development tools to assist customers on complex issues.
Assists with the development of complex product roadmaps.
Develops and maintains ongoing relationships with product and business development teams.
Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
Identifies and communicates existing and potential design issues both internally and externally.
Coordinates product integration efforts between component suppliers, Flex, and the customer.
Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
Works with customer representatives to coordinate vendor qualification surveys.
Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.
Defines initial project/product scope and prepares project plans to meet customers' expectations.
Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.
Prepares and maintains required documentation.
May be required to sit at customer site.