Pre-Owned Service Branch Manager

Club Car LLC•Appling, GA

11h•Onsite

About The Position

The Pre-Owned Service Branch Manager is responsible for leading a high-performance branch that delivers fast, reliable service and drives aggressive business growth. This role demands a leader who can move quickly, solve problems decisively, and consistently exceed customer expectations. The ideal candidate is hands-on, highly organized, and motivated by the urgency of meeting customers’ expectations and the business expanding.

Requirements

Five years of experience required.
Proven leadership experience in service operations, branch management, or a related field.
Strong mechanical or technical understanding (golf carts, small engines, automotive, or similar equipment).
Demonstrated ability to work in a fast-paced environment with tight deadlines.
Proven success driving operational transformation using lean tools.
Excellent communication, problem-solving, and decision-making skills.
Customer-first mindset with a sense of urgency.
Bachelor’s Degree or equivalent combination of experience and education required.

Nice To Haves

Bachelor’s degree in a technical field.
Experience in the golf cart, powersports, automotive, or equipment rental industries.
Familiarity with service management software and inventory systems.
Valid driver’s license; ability to tow trailers is a plus.

Responsibilities

Direct and motivate service technicians, parts staff, transportation, and yard teams to meet tight deadlines and high service standards.
Set clear expectations, monitor performance daily, and take immediate action to address gaps.
Build a culture of urgency, accountability, and continuous improvement.
Ensure every customer receives prompt communication, accurate timelines, and dependable service.
Respond quickly to escalations, service delays, or operational issues.
Strengthen relationships with dealers, distributors, and individual customers by delivering consistent, high-quality results.
Oversee diagnostics, repairs, maintenance, and fleet readiness with a focus on speed and accuracy.
Prioritize work orders to minimize downtime and maximize throughout.
Coordinate efficient pickup and delivery schedules to meet customer commitments.
Drive branch revenue by promoting service packages, rentals, parts, accessories, and new/used golf carts.
Identify emerging opportunities in the market and act quickly to capture them.
Collaborate with regional leadership to execute growth strategies and hit aggressive sales targets.
Maintain optimal parts inventory to prevent service delays.
Monitor usage trends and adjust ordering to support fast turnaround times.
Manage internal supply relationships to ensure timely supply and cost efficiency.
Own branch profitability, budgeting, and cost control.
Track KPIs daily and implement corrective actions without delay.
Ensure compliance with safety standards, warranty requirements, and company policies.