Practice Support Lead

Who we are: BAL • Richardson, TX

10d

About The Position

The Practice Support Lead serves to support the overall management of specified legal teams within a particular office.

Requirements

• 2 years’ experience as a Senior Paralegal II and demonstrated ability to perform the functions of the position.
• Bachelor’s degree or equivalent.
• Demonstrated mastery of Senior Paralegal II skills and abilities.
• Must have knowledge and experience in both NIV and IV.
• Proven ability to be the “Go To” person on a team.
• Ability and willingness to share knowledge in a helpful manner.
• Ability to ensure tasks are completed accurately and timely by others.
• Strong project management skills.
• Ability to communicate with diplomacy and tact.
• Demonstrates willingness to take on additional responsibilities and challenges.

Responsibilities

• Serve as dotted line supervisor for paralegals of 4-5 legal teams (aka “the squad”).
• Review productivity of paralegals on the squad.
• Review and ensure adherence to performance metrics for all paralegals on the squad.
• Train squad paralegals and answer questions.
• Serve as practice support point of contact for squad.
• Serve as Quality champion for the squad including deploying Quality initiatives to the squad.
• May serve as a product line specialist or be deployed to an operational support team.
• Provide ongoing training, guidance and information to squad.
• Maintain quality and consistency on squad.
• Reassign caseloads when attorneys or staff leave BAL, including the coordination with other legal staff/departments as necessary.
• Provide feedback for performance reviews of staff in squad.
• Conduct or assist with performance reviews, disciplinary actions, and hiring in conjunction with the squad.
• Assist with disciplinary actions.
• Serve as a liaison between staff and attorney.
• Motivate, develop, and direct squad staff.
• Work with team to identify and correct errors and problems.
• May coach, lead, and motivate the team to meet strict deadlines.
• May determine and adjust team and individual objectives.
• May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy.
• May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability and establishing goals for continuous improvement.
• Bring extraordinarily high personal energy to the task at hand and create an environment that fosters passion and teamwork.
• Understand and have experience in leading change.
• Provide training to new and existing staff as needed.

Benefits

• competitive pay
• a discretionary annual bonus
• a supportive, team-oriented culture
• medical, dental, vision, disability, and life insurance
• sick time
• unlimited vacation
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level