Practice Support Analyst - Application Support, Remote

Aledade • Phoenix, AZ

50d • Remote

About The Position

In this role, you will provide technical assistance to the Aledade App users (internal and external users). You will serve as the frontline assistance via chat, by triaging new tickets, and troubleshooting known issues with predefined steps.

Requirements

• Minimum of two year’s experience in troubleshooting Application issues in healthcare settings.
• Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
• Demonstrate ability in navigating AWS S3 folders
• Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy).
• Demonstrate characteristics of a team player.
• Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
• Associate Degree.

Nice To Haves

• Ability to read/write simple SQL statements or run SQL statements written by other team members.

Responsibilities

• Assist users via chat to solve technical problems with predefined steps.
• Triage incomplete tickets.
• Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
• Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team.

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees