Practice Supervisor

Golden State Dermatology • Roseville, CA

7h • $70,000 - $90,000

About The Position

As a Practice Supervisor at Golden State Dermatology, you will be responsible for overseeing the daily operations of both the front and back office, ensuring the highest level of efficiency, patient satisfaction, and staff performance. You will serve as the primary point of contact for staff, providers, and patients, ensuring seamless workflow and compliance with company policies and procedures.

Requirements

• 2+ years of experience in medical office management or healthcare leadership.
• Strong understanding of front and back office operations, medical billing, and insurance processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask, prioritize, and make decisions in a fast-paced environment.
• Proficiency in electronic medical records (EMR) and scheduling systems.

Responsibilities

• Supervise and support front office staff in patient check-in/check-out, insurance verification, and scheduling to ensure efficient patient flow.
• Monitor patient scheduling, proactively filling gaps to maximize productivity and minimize no-show rates through effective confirmation strategies.
• Ensure front office staff adhere to financial policies, including copay collection and end-of-day reconciliation.
• Oversee insurance verification and prior authorization processes, ensuring timely approvals and minimizing billing issues.
• Act as the primary liaison between the front office team, back office team, providers, and corporate leadership to ensure clear communication and operational consistency.
• Conduct performance evaluations, provide coaching, and facilitate training for front office staff to enhance efficiency and service quality.
• Supervise back office operations, ensuring proper patient care protocols, clinical workflow efficiency, and compliance with medical regulations.
• Ensure medical assistants and clinical support staff are properly trained, following protocols for rooming patients, assisting providers, and maintaining medical records.
• Address patient concerns or escalations related to clinical or administrative issues, working closely with providers and corporate leadership to resolve any conflicts.
• Monitor supply inventory and order necessary medical and office supplies to ensure the clinic runs smoothly.
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements, conducting audits as needed.
• Oversee daily cash reconciliation and deposit processes, ensuring financial accuracy and security.
• Monitor key performance indicators (KPIs) related to patient flow, financial targets, and operational efficiency, implementing strategies for improvement.
• Assist in budget planning and cost control measures to optimize clinic performance.
• Identify opportunities for process improvements and implement best practices to enhance overall clinic operations.
• Work closely with the Regional Director and corporate leadership on operational goals, staffing needs, and compliance matters.

Benefits

• 40% off products and procedures, as well as the ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability as well as life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling for the stresses of everyday life
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all your pets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees