Practice Supervisor

Trinity Health

About The Position

Trinity Health Of New England Medical Group looking for a Practice Supervisor to join to our Primary Care Office in Waterbury. The Practice Supervisor will oversee and monitor the daily operations of the office. Responsibilities include management oversight of office productivity, expenses, patient satisfaction as well as other operational functions. The Practice Supervisor drives continuous process improvement in the practices to promote efficiency and patient experience. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High School Diploma or GED, associate’s degree Preferred
Two + years’ experience in an outpatient office environment; 1+ year supervisory/managerial experience is preferred.
Proven experience in all aspects of medical practice.
Excellent organization and communication skills required.
Proficient use of computers and electronic medical records.
Ability to manage priorities in a fast-paced environment.
Demonstrated ability to successfully collaborate with all levels within the organization.

Responsibilities

Ensures daily rounding is performed to enable smooth patient flow.
Coordinates staff within assigned practices to ensure proper coverage for quality patient care.
Monitors attendance for all practice employees.
Addresses concerns in a timely manner.
Identifies office inefficiencies and proposes solutions.
Responsible for customer service and productivity standards within the assigned practices.
Ensures that the Practice Manager is informed of issues in a timely fashion.
Collaborates with the Service Line Director in all hiring decisions and employee performance management.
Ensures all equipment is maintained and inventories are at appropriate levels for the practice needs.
Orients all new hires to practice office procedures and ensures access and training to systems as needed.
Ensures staff adherence to policies and procedures, compliance, risk management and HIPPA requirements.
Attendance is in accordance with departmental needs and organizational policies.