Practice Performance Partner

Ensemble Health Partners

1d•$63,100•Remote

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country, aiming to keep communities healthy by keeping hospitals healthy. Ensemble emphasizes a human touch in healthcare, empowering its people to challenge the status quo. The company's O.N.E Purpose focuses on Customer Obsession, Embracing New Ideas, and Striving for Excellence. The Practice Performance Partner serves as a strategic partner to physician practices, driving front-end operational excellence to enhance upstream revenue cycle performance. This role combines consultative insight, leadership, and hands-on support to optimize clinic operations and deliver measurable improvements in client outcomes. The Practice Performance Partner will manage client physician practice relationships, connect with internal revenue cycle departments, and ensure seamless cooperation across revenue cycle functions, contributing to the mission of redefining the possible in healthcare.

Requirements

5-7 years of experience in a physician/healthcare environment
Clear understanding of the revenue cycle operations in a physician practice
Strong analytical skills with proficiency in data visualization and KPI reporting
High-level communication and presentation skills
Proficiency in Microsoft Office Suite and multiple EHR platforms
Emotional intelligence and ability to lead through change
Ability to travel as needed to client sites
Bachelors Degree or Equivalent Experience
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

Nice To Haves

Front Desk or practice management experience highly recommended
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals.
Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including but not limited to patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices.
Identify gaps in client support/performance and propose solutions (e.g., technology, services) to drive performance improvement.
Conduct root cause analysis and deliver actionable recommendations tailored to client needs.
Deliver educational content to practice staff based on performance insights.
Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables.
Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results.
Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within the client physician practices and recommend and assist with implementing sustainable solutions.
Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement.
Maintain deep understanding of Client Delivery policies and procedures.
Lead and mentor others including other partners, practice managers and practice staff fostering a culture of accountability, collaboration, and continuous improvement.
Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives.
Assist with onboarding of new Client and Client Delivery leaders.
Represent the client delivery department in client physician practice meetings, demonstrating executive presence and strategic acumen.