Practice Performance Partner II

Unified Women's Healthcare • Columbus, OH

17h

About The Position

Unified is a nationwide community of providers, operations specialists, and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities, and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.
Under the supervision of the Director Market Operations, the Practice Performance Partner II must be able to carry out tasks both independently and collaboratively, is well-organized, able to maintain a high level of detail-orientation while working in a fast paced environment, with strong healthcare operations background and analytical skills, working knowledge of payer reimbursement practices and concepts, ability to see the big picture, has strong communication and well-developed interpersonal skills to influence clinical and administrative stakeholders.
The Practice Performance Partner II is the primary liaison between the Unified Women’s Healthcare managed service organization (MSO) and affiliated care centers (practices) in Ohio. This individual plays an important role in driving the financial performance of the care centers by leveraging reporting, analytics and change management skills to identify opportunities for improvement and partner with the care center managers and providers to execute. This role also helps to resolve day-to-day needs of the care center as it relates to MSO services – either through direct solutioning or facilitating connections with other functional areas (e.g., revenue cycle, accounting, IT, HR, real estate, etc.). A successful candidate for this role will have practice management experience, strong analytical skills, and a customer service mindset.

Requirements

• Bachelors degree or higher preferred, requiring highly developed language and reasoning skills.
• 5 years experience in a health care organization with broad industry knowledge of patient care management, community-based physician Care Center management, managed care and practice financials. Women’s health experience is a plus.
• Change management experience.
• Effective communication skills
• Highly developed organizational skill including the ability to work effectively on multiple projects simultaneously to deliver on-time completion.
• Excellent operational, analytical and problem-solving skills.
• Effective leadership and management skills.
• Attention to detail and ability to work with limited supervision is essential.
• Ability to develop, maintain, and strengthen partnerships with others internally and externally.
• Financially astute – ensure reliable and consistent reporting and forecasting of budgets, creating and review of financial analysis/proformas and management of P&L statement.
• Travel Time Required: 50%

Nice To Haves

• Women’s health experience is a plus.

Responsibilities

• Support Care Center financial health by leveraging analytics and direct observation to identify revenue enhancement opportunities (e.g., ancillary services, service line development) and operating efficiencies
• Operate as the key point of contact for Care Center Managers and Physicians, with the ability to engage support functions as needed to deliver the Unified service model – both in-person and virtually
• Monitor overall satisfaction and response times via service portal; proactively escalate requests as needed
• Support Market and Functional leaders in rolling out organization-wide initiatives or changes to the care centers
• Participate in internal initiatives to improve approach, analytics and technology used to interact with care centers
• Work closely with all UWH departments in achieving high levels of physician and manager satisfaction.
• Conduct in-person meetings with Care Center administrators and/or providers quarterly or more frequently as needed. Supplement with remote meetings.
• Assist Care Center in the identification, creation and implementation of policies and procedures, as it relates to performance objectives.
• Work closely with Implementation and functional teams during the onboarding and offboarding of Care Centers.
• Participate in Unified staff meetings and PPP trainings and task forces.
• Other duties as assigned

Benefits

• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Vacation, personal days, and paid holidays to help you recharge.
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Opportunities and resources to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level