About The Position

The Practice Performance Partner plays a critical role in optimizing physician practice operations to enhance front-end revenue cycle performance. Acting as a strategic and consultative partner, this role blends operational insight, hands-on support, and leadership to drive measurable improvements in clinic performance. You will manage client relationships, collaborate with internal revenue cycle teams, and implement process enhancements that improve patient registration, scheduling, collections, and overall practice efficiency. By analyzing performance data, identifying gaps, and delivering actionable recommendations, you help clients achieve operational excellence. This position requires travel to client sites as needed and provides the opportunity to make a meaningful impact on both client outcomes and organizational performance.

Requirements

  • 5–7 years of experience in a physician or healthcare environment, with a strong understanding of revenue cycle operations
  • Proven ability to analyze operational performance and translate insights into actionable recommendations
  • High-level communication and presentation skills for diverse audiences
  • Proficiency in Microsoft Office Suite and multiple EHR platforms
  • Emotional intelligence and change management skills to lead teams effectively
  • Ability to travel to client sites as required
  • Bachelor’s degree or equivalent experience
  • HFMA Certified Revenue Cycle Representative (CRCR) certification required within 9 months of hire

Responsibilities

  • Serve as the primary liaison for assigned physician practices, managing relationships and coordinating revenue cycle initiatives
  • Evaluate and implement front-end operational improvements, including patient registration, appointment scheduling, collections, pre-authorizations, referrals, and charge reconciliation
  • Identify gaps in performance and propose solutions, leveraging technology and services to enhance outcomes
  • Conduct root cause analysis and deliver actionable recommendations tailored to client needs
  • Monitor KPIs and prepare client performance, exception, and deliverables reports
  • Facilitate client meetings to review operations, provide executive guidance, and ensure alignment with strategic objectives
  • Lead and mentor practice managers and staff, fostering a culture of accountability, collaboration, and continuous improvement
  • Partner with internal teams to resolve issues, implement sustainable solutions, and drive results across revenue cycle functions

Benefits

  • Comprehensive healthcare, dental, and vision coverage
  • Paid time off and flexible work schedules
  • Retirement savings plans with employer contributions
  • Professional development opportunities, including certification and tuition reimbursement
  • Incentive programs recognizing individual and team performance
  • Supportive and collaborative work environment focused on growth, innovation, and excellence
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