Practice Manager

Garramone Plastic Surgery•Fort Myers, FL

14d•Hybrid

About The Position

At Garramone Plastic Surgery , our mission is to unite our patients with the cosmetic goals of their dreams. For over 20 years, Dr. Garramone and his highly experienced staff have been crafting elegant results. With an eye for detail, the Garramone team creates appearances that highlight and improve patients’ naturally existing good looks. Dr. Garramone and his team work closely with each and every patient, utilizing state-of-the-art technology and cutting-edge surgical techniques to craft incredible results. Summary Objective The Practice Manager for Garramone Plastic Surgery is responsible for supporting the overall operations of the Surgical and Medspa business. This includes developing and implementing corporate strategy and vision within the practice. This position plays a key part in the day-to-day function of the overall business. The Manager oversees business operations to ensure a steady workflow of uninterrupted patient care and service. The Manager will be responsible for the management of the P&L, local HR management, business development initiatives, cash handling, and monitoring for regulatory compliance. The Practice Manager will have a keen focus on revenue growth associated with multiple lines of business within the practice. This leader will display ethical leadership and act as a strong advocate for their team and patients.

Requirements

Bachelor’s degree in business or related field or relevant education
5+ years of management experience, within an aesthetics practice or healthcare group
Understanding of keen practice metrics, and the ability to review data and apply changes
Customer service-focused approach
Excellent organizational skills including the ability to multitask and prioritize
Professional and positive attitude that is people-oriented with good interpersonal skills
Team-oriented and has skills to support a team-based culture
Solid verbal and written and communication skills
Strong understanding of Microsoft suite of products
Ability to temporarily work on-site (Delray Beach, FL) and remotely (hybrid position).

Nice To Haves

Nextech experience a plus

Responsibilities

Reports directly to the Vice President of Operations
Manage the financial success of the business; P&L oversight driving top and bottom-line growth, with an emphasis on managing to an annual budget
Routine KPI reporting and operational/financial variance analysis
Practice level labor management, including growth and development of the team, performance management, as well as new hire onboarding and training
Collaborate with Marketing to implement effective campaigns that will help increase appointment volume, cross-sell services, increase market share, and continue to drive a high level of service and reputation within the community
Clinic management including process flow and control
Inventory management, including cost minimization
Manage billing and accounts receivable
Scheduling of Capital Expenditures for the practice, and managing equipment repairs, requests, and warranty management
Managing patient medical records and ensuring the highest quality of accuracy and compliance
Scheduling needs for staff and doctors to optimize schedule/capacity utilization
Promotes and helps ensure a patient-centered environment
Facilitates resolutions for patient problems that cannot be resolved by doctors or staff
Change management of new systems and processes
Review and approve expenses in AP payment system (Stampli)
Support month end close and annual audit requests
Monthly business reviews and annual budgeting
Establish a weekly and monthly communication cadence with all teams within the practice
Emergency Preparedness: Develop and maintain emergency response plans and protocols. Conduct regular drills and training exercises.
Continuing Education: Stay current with developments in the field of plastic surgery, healthcare management, and related areas. Encourage ongoing education and professional development for staff members.
Community Relations: Foster positive relationships with patients, referring physicians, and the local community. Participate in networking events and professional organizations.