Practice Manager

Optima Dermatology•Greenwood, IN

12h

About The Position

The Practice Manager is responsible for overseeing day-to-day clinic operations and the overall patient experience. This role coordinates and supervises all site functions while partnering with senior leadership to achieve clinical, operational, and financial goals. The ideal candidate brings strong leadership skills, organizational expertise, and a proactive approach to continuous improvement.

Requirements

5+ years of management experience, healthcare setting preferred
Demonstrated ability to supervise, train, and evaluate staff
Familiarity with medical billing systems, basic coding, and medical terminology
Experience in medical practice management, HR processes, and operational data analysis
Strong leadership skills with the ability to build positive relationships across teams
Ability to work independently and drive initiatives without direct supervision
Excellent verbal and written communication skills
Proficiency in spreadsheets, reporting systems, and office software

Nice To Haves

Bachelor’s Degree preferred
EMA and/or EClinicalWorks experience preferred

Responsibilities

Implement and enforce clinic policies and procedures
Identify and resolve patient satisfaction and patient flow/throughput issues
Participate in recruitment, onboarding, and training of new employees
Select, supervise, and monitor staff performance and productivity
Develop monthly staff schedules and assist with timecard approvals
Ensure accurate tracking and depositing of cash receipts
Conduct performance evaluations and facilitate site meetings
Monitor inventory and oversee ordering of office and medical supplies
Review patient feedback and implement initiatives to improve satisfaction
Attend community marketing events in partnership with the marketing team
Ensure compliance with company directives, patient privacy initiatives, and safety standards
Audit records to ensure adherence to company policies and regulatory requirements
Prepare weekly and monthly operational dashboards and participate in review calls with leadership
Ensure compliance with Federal and State employment regulations, OSHA, HHS, and labor laws
Facilitate facility audits and inspections as required
Lead special projects and operational studies assigned by senior management
Promote teamwork and foster a positive, productive clinic environment
Ensure clinic operations remain fully staffed, safe, clean, and operational during all scheduled hours
Coordinate facility maintenance, equipment servicing, and vendor relationships
Provide front-end registration and/or clinical support during high-demand periods