Practice Manager

Stiles Eyecare Excellence•Overland Park, KS

14h

About The Position

A Practice Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented.

Requirements

Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable
High school diploma or GED equivalent required
Two years of optical management or industry-related experience required
Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Nice To Haves

Bachelor's Degree in Business Administration, Healthcare Management or a related area of study preferred
Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Responsibilities

Execute day-to-day operations of the office by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office
Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas
Lead the office by guiding them to success through focused support and coaching
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office
Collaborate with District/Regional Managers and HR on employee relations and recruitment needs
Collaborate with other Practice Managers and District Manager to develop creative approaches to areas of improvement
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions
Actively train employees on how to provide a world-class patient experience
Act as the liaison between employees and the District Manager and Corporate
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way
Ensure the office and employees are always compliant with HIPAA
Other duties as assigned