Practice Manager (47292)

Platinum Dermatology Partners LLC•Phoenix, AZ

About The Position

An employee with responsibility/accountability for leading and managing one clinic location. Instrumental in defining the mission, goals, budget, and performance standards for the clinic and communicating them to the staff. Responsible for managing the operations of both locations and being able to lead teams to a high level of positive patient customer service. Utilizes knowledge of organization policies, procedures, and systems. Uses skills in planning, organizing, delegating, and supervising. Must work effectively with physicians, staff, patients, and public and external agencies. Must have the ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.

Requirements

Associate degree or Bachelor's in Business is preferred.
Minimum of 3-5 years medical office management is required.
Dermatology and cosmetic experience is required.
Knowledge of clinic and company policies and procedures
Knowledge of medical terminology and insurance practices
Knowledge of Nextgen or EMA computer programs and applications
Knowledge of CPT and ICD-10 coding
Knowledge of managed care, Medicare, and Medicaid guidelines
Skill in effective personnel management including training staff and delegating duties
Skill in written and verbal communication
Ability to work effectively as a team member with physicians and other staff
Ability to respond timely to changing demands
Ability to plan, organize, prioritize, and direct the work of others
Ability to establish and maintain effective working relationships with patients, employees, and the public
Prior experience interviewing candidates and determining staffing needs
Assist with credentialing physicians and mid-level providers
Experience managing patient issues
Valid Driver's License with acceptable driving history
Pre-employment criminal history and credit check

Responsibilities

Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.
Helps establish/implement goals, objectives, policies, procedures, and systems for the clinic.
Monitors and controls clinic expenditures within the approved budget.
Keeps inventory of all products and supplies.
Daily monitoring of supply utilization and making sure controls are in place for inventory.
Determines system for interdepartmental functions in keeping with clinic systems and communicates to staff. Monitors effectiveness.
Able to provide physician reports and provide consultation as needed.
Demonstrates leadership skills of:
Critical Thinking
Conflict Management
Negotiation and Motivation
Personnel Development
Fosters the goals of team building with clinic staff.
Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the physician clinic, using appropriate organizational/priority setting skills.
Establishes a system of communication to coordinate activities/functions.
Assigns responsibility for the interdepartmental function.
Develops the leadership skills of staff through delegation of responsibility.
Empower staff to achieve their best professionally and guide them through creative problem-solving.
Develop ongoing communication with the RCM team.
Monitor all collections and report monthly metrics to management.
Denial Management
Maintains 95% or better adjusted next collection rate.
Review clinic volumes daily to make sure provider schedules are filled.
Review no-show and cancellation reports daily. Work with staff to reschedule and review charge entries for no-shows.
Recalls-ongoing review to ensure a process is in place and recalls are being entered in the system.
Staff must have schedules for starting and ending their work shifts two weeks in advance.
Provide timely staffing coverage.
Monitor overtime, and follow policy to ensure all overtime is pre-approved.
Monitor mileage expense reports for accuracy.
Review monthly P & L for continuous improvement of revenue and expense opportunities.
Must provide a follow-up strategy to management for areas of opportunities.
Review expenses thoroughly.
Must review any order request and make sure aligned with the budget.
Communicate any requests that follow are capex policy.
Work with Management on creating or enhancing budgets for clinic locations.
Responsible for clinic location performance.
Partner with Marketing on nearby clinic events.
Participate in outreach efforts with referring providers.
Communicate and evaluate any marketing needs for clinic locations.
Must always keep the business budget in mind when making requests.
Review social media and provide suggestions for content.
Provide ongoing communication to teams.
Create or establish daily huddle meetings.
Monthly staffing meetings are scheduled 5 days in advance and must be creative with timing while keeping the business needs in mind.
Keep providers up to date with any communication and ask for feedback for the agenda.
Provide agenda and minutes to teams.
Work closely with Human Resources on recruitment efforts.
Must be timely with response to any potential candidate from time of application and interview.
Must follow up timely with HR Manager.
Must have an understanding of the need of each role whether it's new or a replacement. All positions must always be reviewed to make sure it meets the business needs.