Practice Manager

ARC Health Partners•Issaquah, WA

1d•$80,000 - $85,000•Onsite

About The Position

Dayspring Behavioral Health is a leading behavioral-health practice specializing in Psychological Testing & Education (Adult and Children), Clinical Counseling (Adult, Adolescent, and Children), and Medication Management services. Our mission is to empower individuals and families; Uncovering personal strengths to build momentum and overcome life’s challenges. As we continue to grow across multiple locations, we are seeking an experienced, relational, and operationally savvy Practice Manager to ensure excellence in day-to-day operations, cross-functional coordination, and strategic execution. This role is pivotal in maintaining alignment across sites, supporting clinicians and administrative teams, and ensuring that clients receive seamless, high-quality care. The Practice Manager will work on-site, rotating regularly between locations, and serve as the operational anchor of the organization. Join a mission-driven team where your leadership will directly influence clinical quality, client experience, and organizational success!

Requirements

Bachelor’s degree in healthcare administration, business, psychology, social work, or related field (Master’s preferred).
5+ years of progressive healthcare or behavioral-health management experience, preferably in a multi-provider outpatient setting.
Proven ability to develop and enforce SOPs, improve workflows, and introduce scalable operational systems.
Demonstrated success in cross-functional leadership, staff management, and provider relations.
Deep understanding of outpatient behavioral-health operations, intake workflows, EHR systems, billing processes, and compliance requirements.
Ability to analyze operational data, identify trends, and implement targeted improvements.
Excellent interpersonal, written, and verbal communication skills.
Ability to multitask, prioritize deadlines, and work independently within a fast-paced, multi-site environment.
Proficiency with Microsoft Office, Google Workspace, and EHR systems (AdvancedMD preferred).
Willingness to travel between sites and work on-site daily.
Commitment to ethical conduct, confidentiality, and HIPAA compliance.
Consistent, reliable presence at assigned locations.
Ability to work collaboratively with clinical leadership and ARC Health support teams.

Responsibilities

Oversee daily operations across all Dayspring Behavioral Health locations, including administration, HR support, facilities, RCM coordination, scheduling, and clinical support teams.
Partner closely with clinical leadership to ensure smooth program delivery, including clinical therapy, Psychiatric testing schedules, intake workflows, and crisis-response communication.
Maintain strong provider and staff relations, fostering a collaborative, solutions-focused culture.
Ensure consistent workflows, documentation standards, and communication across all sites.
Own and continuously improve the full client access pathway—from intake scheduling and the intake process through orientation and first treatment/testing appointment.
Monitor and optimize insurance verification, financial counseling processes, and time-of-service collection expectations.
Support client satisfaction through consistent communication standards, responsive service, and removal of operational barriers.
Build, refine, implement, and maintain SOPs for administrative, billing-related, scheduling, clinical-support, and program-support processes.
Train staff on all SOPs and hold teams accountable for consistent adherence.
Conduct regular audits to ensure compliance with payer rules, documentation accuracy, and internal policies.
Oversee performance of administrative and support teams, including routine audits of scheduling, documentation accuracy, intake completion, onboarding, attendance tracking, and workflow adherence.
Provide coaching, mentorship, and performance improvement plans when needed.
Track KPIs related to operational efficiency, patient access, realization rate drivers, client satisfaction, and regulatory compliance.
Partner with leadership and RCM teams to support budgeting, forecasting, and financial reporting.
Ensure proper operational workflows that support high realization rates, accurate claims submission, and reduction of preventable denials.
Identify cost-efficiency opportunities while maintaining high clinical standards and client care quality.
Support hiring, interviewing, and onboarding of therapists, interns, administrative staff, and clinical support personnel.
Coordinate new-hire training schedules, credentialing needs, EHR onboarding, and integration into workflows.
Monitor ongoing provider needs, including scheduling, documentation support, and operational issues affecting clinical work.
Ensure adherence to HIPAA, OSHA, CARF standards, supervisory billing requirements, state regulations, and payer-specific clinical compliance rules.
Maintain readiness for payer audits, internal audits, and CARF accreditation updates.
Support the implementation of outcome tracking tools (e.g., PHQ-9, GAD-7) and other quality-assurance structures.
Other duties as assigned to support organizational growth and operational excellence.