Practice Manager

TidalHealth • Berlin, MD

49d

About The Position

The primary duties of the Practice Manager are to plan, coordinate, direct, and supervise overall operations of the assigned group. The Practice Manager will accurately orient and train support staff and providers on systems to assure compliance with regulations, policies and procedures of TidalHealth. The Practice Manager will oversee patient services and implement standard work policies for employees. Accuracy, good judgment and the ability to handle pressure are necessary for the satisfaction of this position. Responsible for proper utilization of instruments, equipment and supplies. Must assure that equipment is maintained in appropriate manner to assure proper usage, maintenance and life. Responsible for ordering and monitoring economic usage of supplies and ensure adequate inventory Responsible for the implementation and oversight of practice operating policies and procedures. Monitors day to day operations of practices under their responsibility. Ensures work assignments are completed according to company standards. Monitors key quality measures. Takes appropriate action when company operation, quality and financial standards are not being met. Provides timely information to the Service Line Director as issues arise and are resolved. Makes timely appropriate decisions and utilizes sound judgment to handle situations (customer service and/or staff issues) to resolution and/or refer to appropriate person(s). Is adept at using the electronic medical record. Is able to pull and use appropriate reports. Adheres to policies and procedures, performing in a professional and ethical manner at all times. Demonstrates a thorough knowledge of his/her key responsibilities. Is technically adept at all facets of his/her work. Interacts with all in a courteous and respectful manner, inspiring confidence by performing and communicating in a professional and ethical manner. Participates in team-based patient-centered care delivery. Gathers and reports data, as requested. Actively participates or leads in specific projects, committees, daily huddles and staff meetings as assigned. Ensures compliance with all tracer audits and participates in monitoring and auditing projects as assigned. Responsible for hiring, conducting evaluations, setting goals and disciplinary actions for all non-provider staff within the office in conjunction with TidalHealth Medical Partners administration. Coordinates schedules and approves time off to assure adequate coverage and appropriate use of overtime. Works with the float scheduler to fill needs. Completes payroll and verifies records are accurate and processed timely according to company standards Trains and orients staff in coordination with TidalHealth Medical Partners administration. Mentors supervisors and lead MA/PSRs by providing appropriate guidance and acting as a reliable resource on practice operations. Participates in the annual budget process by providing input and feedback on equipment, staff and/or supplies. Monitors key financial measures to ensure budgets are being followed. Completes charge reconciliation on a regular basis per company standards. Follows up on issues identified through the process with appropriate staff and providers. Ensures daily cash, check, and credit card reconciliation is completed. Responsible for cost center, account coding and forwarding all bills for payment to Accounts Payable Performs other related duties as assigned.

Requirements

• Associate Degree
• In lieu of an Associate Degree, at least 5 years of supervisory experience in a health care environment
• At least 5 years of experience in a health care environment
• At least 3 years of which should be in a supervisor or manager capacity
• Experience with an electronic health record (EMR), Epic preferred

Responsibilities

• Plan, coordinate, direct, and supervise overall operations of the assigned group.
• Accurately orient and train support staff and providers on systems to assure compliance with regulations, policies and procedures of TidalHealth.
• Oversee patient services and implement standard work policies for employees.
• Responsible for proper utilization of instruments, equipment and supplies.
• Assure that equipment is maintained in appropriate manner to assure proper usage, maintenance and life.
• Responsible for ordering and monitoring economic usage of supplies and ensure adequate inventory
• Responsible for the implementation and oversight of practice operating policies and procedures.
• Monitors day to day operations of practices under their responsibility.
• Ensures work assignments are completed according to company standards.
• Monitors key quality measures.
• Takes appropriate action when company operation, quality and financial standards are not being met.
• Provides timely information to the Service Line Director as issues arise and are resolved.
• Makes timely appropriate decisions and utilizes sound judgment to handle situations (customer service and/or staff issues) to resolution and/or refer to appropriate person(s).
• Is adept at using the electronic medical record. Is able to pull and use appropriate reports.
• Adheres to policies and procedures, performing in a professional and ethical manner at all times.
• Demonstrates a thorough knowledge of his/her key responsibilities.
• Is technically adept at all facets of his/her work.
• Interacts with all in a courteous and respectful manner, inspiring confidence by performing and communicating in a professional and ethical manner.
• Participates in team-based patient-centered care delivery.
• Gathers and reports data, as requested.
• Actively participates or leads in specific projects, committees, daily huddles and staff meetings as assigned.
• Ensures compliance with all tracer audits and participates in monitoring and auditing projects as assigned.
• Responsible for hiring, conducting evaluations, setting goals and disciplinary actions for all non-provider staff within the office in conjunction with TidalHealth Medical Partners administration.
• Coordinates schedules and approves time off to assure adequate coverage and appropriate use of overtime.
• Works with the float scheduler to fill needs.
• Completes payroll and verifies records are accurate and processed timely according to company standards
• Trains and orients staff in coordination with TidalHealth Medical Partners administration.
• Mentors supervisors and lead MA/PSRs by providing appropriate guidance and acting as a reliable resource on practice operations.
• Participates in the annual budget process by providing input and feedback on equipment, staff and/or supplies.
• Monitors key financial measures to ensure budgets are being followed.
• Completes charge reconciliation on a regular basis per company standards.
• Follows up on issues identified through the process with appropriate staff and providers.
• Ensures daily cash, check, and credit card reconciliation is completed.
• Responsible for cost center, account coding and forwarding all bills for payment to Accounts Payable
• Performs other related duties as assigned.

Benefits

• At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees