Practice Manager III

Baptist Healthcare System•Louisville, KY

3d•Onsite

About The Position

Under general supervision, this position provides leadership and oversight for multiple outpatient clinic locations or a high-volume specialty practice. The role supports 10 or more providers and supervises more than 25 clinical and administrative staff. The Practice Manager is responsible for planning and directing complex day-to-day operations, driving clinic efficiency, supporting provider productivity, and ensuring a consistent and high-quality patient experience across all sites. This position also plays a key role in workforce development, space and resource planning, and cross-functional collaboration. The Practice Manager III acts as a strategic liaison among providers, patients, departments, hospitals, and senior leadership to support high performance and sustainable growth. This role requires regular on-site presence to fulfill operational and leadership responsibilities. Job Description: Baptist Health Medical Group Practice Manager III Pain Management/Infectious Disease Eastpoint Pkwy area Full Time Essential Functions: Monitor all daily operations of practice to assure practice runs in an efficient cost-effective manner. Available to troubleshoot, identify and resolve problems as they arise Supervises office personnel to ensure appropriate staffing levels and assignments are met for efficient clinic operation Meet with office staff and providers as needed to report practice and organizational activities, as well as receive feedback Assist in developing strategic plans and objectives based upon identified needs of patients Assists with the development of office operating budget and ensures office operates within budget Reviews monthly, quarterly, and annual financial reports, which include operating statements, accounts receivable aging, and various performance measures Calculate annual provider bonuses in accordance with their contract Provides direct supervision to internal personnel responsible for claims, credit and collections Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards Ensures the resolution of and/or handles patient complaints or problems regarding patient care, and customer service

Requirements

Bachelor’s degree in business or health care related field
5+ years of management experience or an equivalent combination of education and experience required.
Excellent leadership, analytical and project management skills
Must have an in-depth knowledge of the payor environment, patient service delivery systems and federal/state rules and regulations regarding billing processes

Nice To Haves

Healthcare experience highly preferred
Experience in a surgical practice preferred

Responsibilities

Monitor all daily operations of practice to assure practice runs in an efficient cost-effective manner.
Available to troubleshoot, identify and resolve problems as they arise
Supervises office personnel to ensure appropriate staffing levels and assignments are met for efficient clinic operation
Meet with office staff and providers as needed to report practice and organizational activities, as well as receive feedback
Assist in developing strategic plans and objectives based upon identified needs of patients
Assists with the development of office operating budget and ensures office operates within budget
Reviews monthly, quarterly, and annual financial reports, which include operating statements, accounts receivable aging, and various performance measures
Calculate annual provider bonuses in accordance with their contract
Provides direct supervision to internal personnel responsible for claims, credit and collections
Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards
Ensures the resolution of and/or handles patient complaints or problems regarding patient care, and customer service