Practice Manager II

Sturdy Memorial Hospital•Plainville, MA

6d•$110,270 - $141,468•Onsite

About The Position

Responsible for maintaining the day-to-day operations of the designated medical office site to ensure prompt, full provision delivery of all medical support services; reports to the Director of Primary/Specialty Care for SHMG for operational and financial responsibilities. Required Qualifications and Skills: Minimum of 3 to 5 years of Practice Management experience, 5-7 years in a healthcare environment, preferably a Medical Group Practice. Has demonstrated leadership of projects/ strategic planning Oversees minimum of service lines or locations Responsible for a minimum of 10 providers, a minimum of 28 staff members, or multiple job titles (i.e., Project Manager, Call Center Manager, etc.) Responsible for a minimum of 2 supervisors Strong performance reviews for prior 2 years Strong leadership and analytical base Command of verbal and written English Positive interpersonal communication skills Strong managerial and organizational skills Ability to hold accountability for all team members Knowledge and understanding of medical practice rules and procedures Knowledge and understanding of fiscal responsibilities and budget planning Ability to develop strategic plans for continuous improvement of the medical practice operations Demonstrated ability to interact with patients in promoting an excellent and safe patient experience Commitment to patient experience and quality improvement in the ambulatory setting Works collaboratively with other health care professionals in providing outcome-oriented care Demonstrates problem solving and thrives in a fast-paced work environment Education/Training: BA/BS Degree in Business, Health Care Administration, or another relevant field preferred Master’s degree preferred. Licenses/Certification: N/A Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Age and Diversity Related Criteria: Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures. Ability to Fulfill Job Expectations: Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. Physical Demands: Physical demands refer to the level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling . Essential Job Functions: Responsible for implementing projects and strategic plans Maintains a safe and healthy environment for patients and staff by following policies and procedures. Supervises support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards. Plans, organizes, and oversees work schedules and assignments of support staff to meet operational needs. Coordinates coverage for absences, meal breaks, training, and vacations. Charged with maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointment and/or walk-in medical care to patients. Facilitates patient flow through the practice/s. Ensure all staff members complete competency requirements as required for their position. Responsible for ensuring the accuracy of patient-related activities such as registration, managed are referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests. Assist providers and ensure availability of needed supplies. Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry. Works with the site Medical Director or Physician Lead, Director of Primary/Specialty Care, and site coordinators to develop office orientation procedures and protocols. Responsible to serve as site’s point of contact for all Provider needs. Responsible to serve as site’s point of contact for all Patient concerns. Responsible for the achievement of key metrics as clearly outlined in the Annual Goals. Meet monthly with Sr. Director of Operations and COO to assess site performance, discuss interventions. Responsible for successful implementation of necessary site interventions. Hold monthly staff and/or Provider meetings. Collaborate with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach. Provides feedback to site Providers as well as to the Director Primary/Specialty Care regarding improvements and changes to systems. Ensures that staff's training needs are met. Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency. Coordinates regular skills development sessions for support staff. Has the authority to direct and support employees daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action, and performance reviews. Assists in planning, monitoring and/or managing budget in functional area of department. Assists with other administrative responsibilities as needed. Ensures general site cleanliness, including waiting/exam rooms. Monitors and maintains supplies needed for practice operations. Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies - Salary Range:$110,270.00-$141,468.00 Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Requirements

Minimum of 3 to 5 years of Practice Management experience
5-7 years in a healthcare environment, preferably a Medical Group Practice
Demonstrated leadership of projects/ strategic planning
Oversees minimum of service lines or locations
Responsible for a minimum of 10 providers, a minimum of 28 staff members, or multiple job titles (i.e., Project Manager, Call Center Manager, etc.)
Responsible for a minimum of 2 supervisors
Strong performance reviews for prior 2 years
Strong leadership and analytical base
Command of verbal and written English
Positive interpersonal communication skills
Strong managerial and organizational skills
Ability to hold accountability for all team members
Knowledge and understanding of medical practice rules and procedures
Knowledge and understanding of fiscal responsibilities and budget planning
Ability to develop strategic plans for continuous improvement of the medical practice operations
Demonstrated ability to interact with patients in promoting an excellent and safe patient experience
Commitment to patient experience and quality improvement in the ambulatory setting
Works collaboratively with other health care professionals in providing outcome-oriented care
Demonstrates problem solving and thrives in a fast-paced work environment
BA/BS Degree in Business, Health Care Administration, or another relevant field preferred
Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures
Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation

Nice To Haves

Master’s degree preferred

Responsibilities

Implementing projects and strategic plans
Maintaining a safe and healthy environment for patients and staff by following policies and procedures
Supervising support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards
Planning, organizing, and overseeing work schedules and assignments of support staff to meet operational needs
Coordinating coverage for absences, meal breaks, training, and vacations
Maintaining the proper scheduling of all site personnel to ensure that all areas are appropriately staffed to provide scheduled appointment and/or walk-in medical care to patients
Facilitating patient flow through the practice/s
Ensuring all staff members complete competency requirements as required for their position
Ensuring the accuracy of patient-related activities such as registration, managed are referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests
Assisting providers and ensure availability of needed supplies
Implementing processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry
Working with the site Medical Director or Physician Lead, Director of Primary/Specialty Care, and site coordinators to develop office orientation procedures and protocols
Serving as site’s point of contact for all Provider needs
Serving as site’s point of contact for all Patient concerns
Responsible for the achievement of key metrics as clearly outlined in the Annual Goals
Meeting monthly with Sr. Director of Operations and COO to assess site performance, discuss interventions
Responsible for successful implementation of necessary site interventions
Holding monthly staff and/or Provider meetings
Collaborating with Quality and Population Health to ensure accuracy of data input and patient outreach/in-reach
Providing feedback to site Providers as well as to the Director Primary/Specialty Care regarding improvements and changes to systems
Ensuring that staff's training needs are met
Identifying training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency
Coordinating regular skills development sessions for support staff
Directing and supporting employees daily work activities
Undertaking or recommending the following employment actions: hiring, termination, corrective action, and performance reviews
Assisting in planning, monitoring and/or managing budget in functional area of department
Assisting with other administrative responsibilities as needed
Ensuring general site cleanliness, including waiting/exam rooms
Monitoring and maintaining supplies needed for practice operations
Available on off-hours as needed, if site has extended evening and/or weekend hours, or emergencies