Practice Manager II

FIS

53d

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? What you will be doing: Manage consulting practice to ensure engagements meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals. Responsible for managing a team of professional service consultants supporting multiple products and lines of business. Builds a consulting team strategy to effectively execute business plan. Develops consulting offerings to address market opportunities. Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice. Ensures Practice provides industry thought leadership. Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management. Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business. Ensures consulting engagements provide excellent client satisfaction and client loyalty. Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times. Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership. Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated. Attracts and retains talent to meet business needs for practice. Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations. Maintains quality client relationships to gain referrals for new clients. Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative. Willing to travel 10% to 20% (or as needed). Other related duties assigned as needed.

Requirements

Leadership, management, organizational, and team building skills.
Analytical and problem-solving skills
Ability to build relationships with C-level management, peers and others.
Broad knowledge of regulatory requirements, financial institution operations, and risk management.
Speaks and writes fluently.
Listening skills and ability to ensure open and candid two-way communication.
Ability to expresses both facts and opinions clearly and concisely.
Project management, people management, productivity, planning, and workload management skills.
Negotiation skills regarding complex issues.
Ability to work well under pressure and keep emotions under control during difficult situations.
Adaptable and dependable in fast-paced, changing business environments.
Strives for continuous improvement.
Chooses the honest, ethical course of action and is consistent in word and deed.
Relevant certification for area of expertise
Relevant aptitude for area of expertise
Willingness to travel at least 10%

Nice To Haves

Consulting or Professional Services experience is a preferred.
Experience with system upgrades and software implementations

Responsibilities

Manage consulting practice to ensure engagements meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals.
Responsible for managing a team of professional service consultants supporting multiple products and lines of business.
Builds a consulting team strategy to effectively execute business plan.
Develops consulting offerings to address market opportunities.
Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice.
Ensures Practice provides industry thought leadership.
Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management.
Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business.
Ensures consulting engagements provide excellent client satisfaction and client loyalty.
Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times.
Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership.
Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.
Attracts and retains talent to meet business needs for practice.
Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
Maintains quality client relationships to gain referrals for new clients.
Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.
Willing to travel 10% to 20% (or as needed).
Other related duties assigned as needed.