Practice Manager (Bilingual) - Saint Francis Center of Hope

Trinity Health Corporation•Wilmington, DE

68d•Onsite

About The Position

Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is seeking an experienced Practice Manager to join the team at our Center of Hope Family Practice! Location: 620 Stanton Christiana Rd, Ste 302, Newark, DE 19713 Schedule: Full-time, Monday - Friday, Day/Evening Hours required The Practice Manager primary responsibilities include strategic direction and maintenance of the daily operations, financial and budgetary oversight as well as general management of a physician practice with two or more of the following: 5 or more providers, multiple locations, multiple specialties and high complexity.

Requirements

Bachelor's Degrees in healthcare related field preferred
At least 3-5 years' management experience preferably in a primary care or ambulatory care setting
Bilingual (English/Spanish) required
Knowledge of insurance billing rules and regulations.
Knowledge of practice management and electronic health record applications
Must possess excellence communication and listening skills.
Must command good customer service skills and able to multi-task.
Must have the ability to interact with a variety of people in and out of the hospital setting

Responsibilities

As updates are made to policy and procedures ensures they are communicated and implemented in a timely fashion within the practice (staff and providers)
Ensures colleagues utilize Practice Management System (EPM) appropriately and completely to schedule patients
Monitors patient flow through practice to ensure appropriate utilization of physician time and staff coverage
Oversees daily practice operations, including appointment scheduling, billing procedures, staff scheduling.
Involved in building and monitoring practice budget and is responsible for budget compliance and tracking of variances.
Works with physicians to develop business strategies and patient services
Establishes the monthly office hour schedule, and ensures colleague and physician staffing are aligned
Monitors practice's progress in meeting regional targets and metrics
Ensures colleagues' interactions with patients reflect Standards of Behavior
Monitors and reviews patient registration and data entry into the system for timeliness, accuracy and thoroughness along with adherence to policies.
Evaluates each Colleague's performance and provides appropriate guidance and feedback.
Oversees the daily/monthly expenditures, staffing and overtime hours
Ensures regulatory and Joint Commission compliance for the practice/practices
Develops and oversees implementation and administration internal practice policies and procedures in conjunction with Physician Services standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance
Works with the Central Billing Office and relevant hospital systems to obtain/develop internal reports to allow monitoring of the billing process to verify all services are accurately billed on a timely basis.