Pathway of Hope Case Manager

The Salvation Army•Buffalo, NY

About The Position

Pathway of Hope (POH) is family case management; an innovative, holistic, client-centered approach to helping families break the cycle of intergenerational and chronic poverty, effectively improving social determinants of health as well as enhancing quality of life and health outcomes. The POH strategy involves outreach, working with families in their homes and in the community; linkages to community resources to build, establish and maintain stability and self-sufficiency; and increase hope for a brighter future. POH Case Manager will be responsible for the provision of long term (up to 2 years) intensive case management services to families with minor child(ren), who are living in inter-generational, chronic poverty, and who have demonstrated interest or desire to take action. Caseload minimum of 16 families per year. This position is funded for city of Buffalo with focus to support BIPOC families.

Requirements

Bachelors’ degree with a minimum of two (2) years of relevant experience working with families, home visiting or in another relevant social work/human service environment (child welfare, crisis situations, development disabilities, behavioral health, primary health care, or other social services). Will consider exceptional experience in place of educational credentials.
Must be comfortable working in various and different work spaces: traditional office space, in the community and in family homes
Must have valid Driver’s License and regular access to a reliable vehicle for program
Current and valid license, registration and insurance for vehicle used must meet The Salvation Army insurance requirements; This is a community based program and applicant must meet this requirement.
Excellent engagement skills; ability to motivate others towards achieving goals and build
Position necessitates computer proficiency including use of various databases and typing skills; Good documentation skills including solid writing and grammer
Knowledge of community resources and the ability to provide culturally competent practice; understanding of family systems, trauma and poverty as drivers of behavior
Strong written and verbal communication skills required; ability to conduct presentations, organize/coordinate and participate in meetings; networking and develop relationships with community
Ability to work independently with strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries and demonstration of professionalism.

Nice To Haves

Bi-lingual is preferred!

Responsibilities

Identify families and assess overall family/individual needs
Complete required assessments within designated time frames and additional assessments as appropriate for family needs; assess most urgent needs, identify family resources and strengths, as well as challenges and barriers to success
Develop a collaborative, strengths-based, holistic plan of action to address identified root causes of need; develop and implement a detailed and individualized service plan, utilizing strategies of intervention with consideration to family strengths and all aspects of the family’s life and cultural background; using the SMART goal model; to include external resources and referrals.
Engage and maintain regular contact with client families, meeting regulatory requirements by conducting regular home visits of significant duration - minimally twice monthly (one contact per month with children present), frequency determined on a case-by-case
Provide casework/counseling, crisis intervention, networking advocacy, coordinate services with other community service providers and make referrals as needed or appropriate
Timely and accurate documentation of clients’ progress throughout the process, including calls, referrals, home visits, case narratives, assessments, statistics, reports and outcome data.
Actively participate in weekly supervision, team case conferences, staff meetings, POH & ServicePoint database training and professional in-service training sessions (trauma informed care, Mandated Reporter/KeepSafe, cultural competency/humility or other as appropriate)
Coordinate with client to address spiritual needs of the family, collaborate with local Salvation Army Pastoral Care Team or client-identified spiritual support system, as appropriate; coordinate POH services with TSA seasonalsocial service programs (Christmas, Thanksgiving, Back to School, Summer Camp, etc.) as requested by Corps Officer and Divisional Headquarters
Establish and strengthen solid community collaborations with outside agencies, serve as client advocate, enhancing a collaborative relationship to maximize family’s ability to make informed decisions
Maintain confidentiality, respect privacy and preserve the client family’s routine and independence as much as possible
Assist with data review/audits; when applicable, assist with grant finding, writing and reporting
Support and assist the operations of the local Salvation Army unit and special program needs as requested or assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

Benefits

Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
Company Paid Basic Term Life Insurance for Employee
Long Term Disability Insurance
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
Flexible Spending Account
Eligibility for Federal Student Loan Forgiveness Program
Tax Deferred Annuity (403B)
Christmas Bonus