Case Manager, Pathway Home 5

FORTUNE SOCIETY INC•New York, NY

1d•$32 - $34

About The Position

Under the supervision of the Team Leader (Operations Supervisor), the Case Manager (CM) will be responsible for providing comprehensive, reentry services to individuals currently incarcerated and recently release from NYS DOCCS facilities and support them with case management services as they reintegrate into the community post release. The CM will conduct orientations, assessments, provide support with work readiness preparation, offer discharge planning related case management and coaching, career path exploration, and support with job retention. In addition, the Case Manager will conduct career aptitude assessments, facilitate individual and group informational sessions, support with creating career plans and identifying resources and labor market information, while working in collaboration with other internal and external partners to ensure wrap around supports are in place for participants to be successful upon their return to the community.

Requirements

High school diploma or equivalent required; Associate’s degree from and accredited college or university in social work, psychology, counseling, human services or education preferred;
1 – 3 years of relevant experience working in human services with individuals with criminal justice system involvement, mental health, substance use or behavioral needs;
1 – 3 years of relevant work experience in workforce development sector;
Documentation, analyzing, research, decision making, conflict resolution and people skills;
Experience facilitating group sessions, preferably job readiness workshops;
Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders;
Ability to work a flexible schedule - Days/Hours subject to change in accordance with program needs;
Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365;
Strong time management and organizational skills;
Ability to apply skills learned from prior work experience, or formal academic training in a related subject area, to the day-to-day project activities; and demonstrated success in being participant-centered, self-motivated with excellent relationship skills.
Ability to work independently and on a team;
Ability to secure NYS DOCCS volunteer services clearance;
Must have initiative and be willing to work in a fast-paced environment with varying demands;
Must be highly motivated and have excellent oral and written communication skills;
Experience and/or desire to work with a culturally diverse population;
We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Nice To Haves

Bilingual (English/Spanish) preferred;
Familiarity with the Fair Chance Act a plus;

Responsibilities

Provide one-on-one case management services in NYS DOCCS facilities and post release in the community; employment and financial literacy counseling (Benefits Access financial literacy model);
Maintain participant caseload of up to 20-30 participants per month; ensuring notes are documented accurately, in a timely manner and contact information is updated when necessary;
Utilize case management best practices to support participants’ in addressing employment and personal issues that can potentially impact employment performance and retention.
Conduct thorough assessments of participants skills and aptitudes, supporting individuals with identifying appropriate career paths pre and post release;
Conduct ongoing outreach to participants on caseload for up to two years post completion of the workshop to identify if they need to be connected to any resources and to track employment retention;
Support participants with career planning, explore career advancement, career change, educational/vocational exploration, ensuring to communicate clear and appropriate next steps;
Establish standards with participants that will ensure appropriate boundaries and suitable professional behaviors;
Facilitate group sessions/presentations, including but not limited to Orientation, Cognitive Behavioral Intervention (CBI) workshops, Motivational Interviewing, etc.;
Support with mock interviews, employment applications, and work readiness feedback, collaborating with volunteers as needed;
Complete daily data entry documenting interactions with participants within 24 business hours; Responsible for closing out enrollments of assigned caseload after two years.
Attend and participate in weekly case conference meetings with colleagues to enhance participants’ care coordination and program engagement;
Support with developing, maintaining and revising resource binder;
Attend staff meetings and staff development trainings;
Responsiveness to emails, calls and text messages; within 24 business hours;
Maintain both physical and digital participant files; maintain cohort and individual fellow folders in SharePoint and CRM systems, Caseworthy and WIPS;
Complete all necessary documentation accurately and input accurate data into case management database daily;
Collaborate with internal departments as needed;
Attend and participate in all necessary meetings, conferences, and trainings;
Engage in his/her own ongoing professional development; and
Additional responsibilities as required.